Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Lelani C. was very good, She was well liked by my dog
By Sam G.
Response from Care.com· May 28, 2024
Thank you for letting us know you are happy with your caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thanks again!
I have had a profile on care.com for over 10 years. In my bio I state that as I was raising my children over 25 years ago, I also cared for other children in my home. Upon a recent review of my bio I tried to edit a few things and strangely enough that statement got my profile shut down. The statement that has been on there since the beginning. I have contacted customer service for about 10 hours over the last week. I had people looking for care that I was speaking to that can no longer get in touch with me because they closed my profile. When I contacted care.com for help their response was to create a new profile. They wanted me to pay for new records checks although they were just done two months ago and start an entire new profile rather than fix their issue. The customer service reps are of no help stating that they need to escalate my case and they will let me know what the outcome is. The outcome is they send me an email telling me to edit my bio which I can't do because my profile has been closed. When I contact them back to discuss this they say they will escalate my case and email me. And it just goes round and round. Three families left high and dry without the care that we were discussing for their vacation needs. There is no option to call them on their website and repeated chat sessions and emails go absolutely nowhere. When I poked around I found many other people in my same situation. My daughter said she was looking for care and also had a profile that she was offering housekeeping services and they shut hers down for the same reason. Told her she was operating as a business. Yes she's operating as a business and also looking for care. They cannot get their platform figured out after 17 years
By Cherie
Response from Care.com· May 31, 2024
I'm so sorry for your frustration and we appreciate your feedback. We would be happy to try to help again. Please reach out through our contact us link at https://help.care.com/s/contactus or via our Facebook page. Please include Reference Number REV-021940 in your response.
They messaged to me again is not our policy to refund to you . But we are kind and probably ( after several complaining about them here) we can refund to you BUT we saw your account you closed your subscription and we cant🤣🤣🤣 ( yes i did because every month they took money from my credit). Ok I asked if i open that and you refund my money and then i close what gonna happened can you refund? They never back to me they just want to spend the time . This platform is big scammer
By Sara D.
Response from Care.com· May 31, 2024
Thank you again for your feedback, Sara. We've sent you an email that we hope will be helpful. We're very sorry that your search wasn’t successful this time. We hope you’ll give us another chance in the future when you’re looking for a carer job again. If you have any further questions or concern, please feel free to reach out to us. We would be happy to assist you. Thank you.
I had an experience so bad it was deeply disturbing. With no human reviewing of applicants on their web site and no monitoring you do not know how bad things could get. I have employed a few people through informal or agency methods over years but after lockdown I found it is much harder to find people so I resorted to this. But I see I put myself at risk as the registration on a web site gave me a false sense of security. I found myself unable to get rid of someone mentally unbalanced who manipulated me for pay without having even turned up mostly, and withheld/ stole my possessions she was meant to be mending, instead of cleaning as it was another area of help I needed. She had disappeared with my stuff for months with no communication then failed to turn up several times, then tried again to extort the pay without me first seeing them. She had lied to whoever was advising her over another legal issue she was in, so the police refused to get involved. I lost my possessions and went through so much stress having to deal with someone I think should not get near to working for potentially vulnerable people in their home. I wished I could complain and warn others.
By J M.
Response from Care.com· May 29, 2024
We're very sorry to hear you had this experience with a caregiver you found on our site, J. Marlow. We've sent you an email that we hope will be helpful. We want to ensure this has been reported to our Safety Team and that appropriate actions have been taken. At Care.com, we take the safety and security of our members very seriously. We provide various tools to assist in your search and, along with our Safety Team, strive to make finding care for your loved ones easier and safer. For more information, please visit our Safety Centre. If you have any further questions or concerns, please feel free to reach out to us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021937 in your response. We would be more than happy to help. Thank you.
Very professional and most attentive. Excellent caregiver.
By Henry V.
Response from Care.com· May 28, 2024
It's great you're happy with your caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thank you!
The hiring process was super easy. I love being able to chat through the app. The sitter we hired showed up for her in person interview early and jumped right in wanting to know my dad’s day to day! She is amazing.
By Tena V.
Response from Care.com· May 28, 2024
I'm so glad you've had a good experience! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thanks!
Markita was prompt, professional, and cheerful. She gave me confidence so I could engage with my colleagues knowing that my husband was well cared for.
By Kathleen J.
Response from Care.com· May 28, 2024
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Je betaald voor 1 maand en dat heb je ineens een abonnement wat word automatisch wordt verlengd. Oplichters
By Yvette A.
Response from Care.com· May 24, 2024
Thank you for your feedback, Yvette. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021893 when you message. We would be happy to help. Thank you.
