Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Got lots of responses for short notice dog sit
By Jeff L.
Response from Care.com· May 31, 2024
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Thank you, Care.com Member Care Team
Quick assistance and the representative focused on my questions. The answer was straightforward.
By TC
Response from Care.com· Jun 3, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Support for a sitter / nanny is non existent. They do not care about your family and they do not care about your nanny. They take a huge portion of sitters’ profits, while providing zero customer support for families or sitters. Frankly, this should be illegal. It’s dangerous. They move sitters up in the ranking for simply responding to messages, without considering quality of the care they will provide your family.
By Elizabeth W.
Response from Care.com· Jun 5, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.
Transport to the doctor's in Boston had proven to be very stressful for me. I was quickly relieved by Charles' calm, professional manner. I struggle getting in and out of vehicles and he immediately assisted making me feel relaxed. Knowing that he was also a health care professional made me feel more comfortable than my previous trips using ride shares. He made a usually stressful event very easy.
By Beth F.
Response from Care.com· May 31, 2024
Thank you for your feedback! We're so happy you found such a terrific caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thank you!
Jessica was very nice and easy-going. She did a great job making sure my son was fed and changed and had something to drink, and she was interactive with him as well, which was great. I would recommend her to my friends and family members with children if they needed a local sitter, & that’s not said easily with many sitters we’ve had in the past. I will definitely be booking her again in the future.
By Hannah B.
Response from Care.com· May 31, 2024
I'm so happy to hear you found such a great caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thank you!
Virginia was Super !!! My cats were well loved & cared for while we were on vacation. Will definitely have her again in the future!!!
By Dessa P.
Response from Care.com· May 29, 2024
Hi Dessa, that's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
NO ONE SHOWED UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
By Albert W.
Easy to use app and a great experience with my sitter! He kept us updated and was able to come meet us before hand.
By Caitlin T.
Response from Care.com· May 29, 2024
Hi Caitlin, that's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
