Fantastic service for so many different …
Fantastic service for so many different reasons
By Chris
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
Fantastic service for so many different reasons
By Chris
CallRail has been an excellent solution for our marketing agency. We use it for call tracking with several clients. The only issue we've had is with one client who operates a call center–we weren't able to utilize the whisper message in that case. Otherwise, it's been a fantastic tool for our business!
By Anna
CallRail is the perfect tool for tracking phone numbers for your marketing efforts. We use it to track and record our calls and our clients' calls from sources such as PPC, Organic, and Direct. You can get instant email notifications to be alerted of each call. CallRail provides detailed information on the call/source, such as keyword-level attributes. The account managers are very helpful and always provide informative and quick answers.
By Lee
Callrail is an amazing call-tracking and call-recording technology that allows us to better optimize our marketing initiatives, track inbound leads, and helps us to provide better training and feedback to our client's through their call-recording platform. We're able to see so much information about who the caller is, where they are located, and how to appropriately answer and address each inbound call. Great tool; we highly recommend it to all our clients.
By Jason
Easy to navigate website. Very user friendly. Great customer service.
By Mel
Great platform, great integrations, and easy to use!
By Bruno
Callrail helps me track and organize my leads for my business. Very easy to use and they've made many improvements in the past year. Highly recommended.
By Min
CallRail is the best tool I use for sending qualified leads to plumbers and electricians who I was generating leads for. I highly recommend it if you want to have accountability to your vendors and get paid.
By Rick B.