Great technology
Great technology. Great support. Ben Francis rocks.
By Richard
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
Great technology. Great support. Ben Francis rocks.
By Richard
Excellent user interface, excellent and knowledgeable support staff! A Great decision by our company to use CallRail!
By Lynda
Ridiculously easy to use and implement. Affordable and highly customization. This is not just a phone tracking software but an entire phone distribution and accountability system!
By Russell M.
I can say that Call Rail is the best service in my arsenal to help run my real estate business. With all of the services Call Rail provides, I can't imaging who would choose anyone else. From mobile apps to analytics, call tracking to recording, whisper messages to custom call flows this service has it all, and for the best price. Call Rail provides the best value, period.
By Austin
I love call rail, I have 2 business and call rail records all of my calls and provides me with the tools I need to stay on top of things right from my laptop or my phone. Great service. Thanks
By Gary
We have been using CallRail for about a year now and every single one of our calls have been perfect. Zero dropped calls!!! It was and still remains a no-brainer for our organization. I've also recommended it many times to my business partners and friends.
By Dayo
Simplistic easy to use,
By Mario
Easy to use, cost effective and really useful.
By Adrienne S.