Excellent Service and Support
Excellent Service and Support! Intuitive Platform and Awesome Reporting Features.
By Scott
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
Excellent Service and Support! Intuitive Platform and Awesome Reporting Features.
By Scott
Extremely affordable and easy-to-use. There's not much more to say about CallRail. It's the perfect tool for small- to mid-sized businesses who want to attain more measurable data about their sales & marketing efforts and begin to optimize ROI.
By Brandon
Great price and great platform to track all calls.
By Joshua
I love using call rail as its very affordable i can track all my phone conversations and see the leads, i am able to see what users are asking and customize their experience better.
By Hilda O.
CallRail has been incredibly helpful in showing which marketing campaigns have proven most likely to turn into potential customer inquiries, and from there it makes it easier on us to determine if they do convert into customers. This is a tool I would recommend to anyone who is looking for ways to strategize their marketing to increase customer conversion rates.
By Katie
Call Rail Helps Justify Ad Spend. It helps you track when a user calls after clicking on an ad. Without call tracking that is a missed conversion! Thankful for discovering this company at a Google Partner Event
By Paul
Great service to measure ROI on online campaigns. Call recording, tracking, and implementations is very easy to setup. It would be awesome to see more SMS options and settings
By Rodrigo
I had started using CallRail in March and it is a great service! All my calls are recorded and very easy to manage. I can track calls, mark them as a valid lead or not valid. I have no complaints with CallRail. If you are a manager and would like to monitor calls coming into your office and how your staff is this is the service to use!
By Lisa