Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
133 reviews
BrondellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brondell is committed to happier, healthier people—and a more sustainable future for all.For more than 20 years, we’ve believed that caring for ourselves and our surroundings is one and the same. Our bidets, water filtration systems, showerheads, and high-performance faucets bring comfort, confidence, and sustainability to any space. We leverage science-backed technology and intentional design to improve the ways you interact with water—from washing and drinking to flushing. Across homes and commercial spaces, our products make it easier to feel better about your daily routines.We believe that everyday choices make a difference. Our bidets help reduce reliance on toilet paper. Our water filtration systems provide safer water while helping customers cut back on single-use bottles. Our water-saving showerheads and faucets help conserve vital resources that we all share. Together, these products make it easier to care for yourself and your surroundings, one day at a time. And that feels better already.
Brondell (brondell.com) has 133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
133 approved reviews, newest moderated first
The filters came very nicely packaged. Arrived in a timely time. Thanks you brondell.
By S.MOCZYGEMBA
Response from Brondell· Oct 9, 2026
Thank you for your review. We're glad you received your filters quickly and hope you're enjoying your air purifiers!
Awful awful awful but never again ty
By James B.
Response from Brondell· Oct 23, 2026
We're sorry to hear you were disappointed. Thank you for sharing your feedback. Please feel free to reach out to our Support team if you'd like to discuss your experience further.
Time to replace our kitchen sink’s faucet however our above sink Brondell couldn’t attach to the new faucet. Bought multiple adapters, no joy. Discovered the below sink Brondell and purchased it. Amazing after so many weeks of headaches everything went just the way it was supposed to. Redeemed myself in the eyes of my good wife. Thanks
By Edward
Response from Brondell· Oct 9, 2026
We're thrilled to hear that your installation was successful. Thank you for choosing Brondell, and we hope you continue to enjoy clean, filtered water for years to come.
My bidet remote is not working. Via email, the Brondell rep was helpful and did send a remote which did not solve my problem and had to be returned. I still question whether it was the correct one but Brondell says it was..
By howard M.
Response from Brondell· Oct 23, 2026
Thank you for sharing your experience. We're glad our Support team was able to assist, though we're sorry the replacement remote did not resolve the issue. We understand how frustrating it can be when a problem persists, and we appreciate your feedback. If you'd like to discuss the matter further, our Support team would be happy to help.
Brondell website had exactly the model number remote control that was needed. I was surprised that it shipped and arrived quicker than expected. Excellent customer service and support:)
By GEORGE N.
Response from Brondell· Oct 12, 2026
Thank you for your kind words! We're glad our website made it easy to find the correct remote for your model and that your order arrived quickly. We appreciate your support!
I stated which toilet seat I had and which replacement parts I needed and what you sent does not fit or work. Thanks
By Kati L.
Response from Brondell· Oct 23, 2026
We're sorry to hear the replacement part did not meet your expectations. Our team strives to provide the correct parts based on the information available, and we will reach out to connect with you directly regarding this matter. We appreciate your feedback and the opportunity to assist.
I appreciated that the replacement part came quickly, was less than $10, and that it has kept my bidet seat functioning for the past 5 years!
By SARAH C.
Response from Brondell· Oct 12, 2026
Thank you for the review! We're glad to hear the part arrived quickly and resolved your issue. Thank you for being a Brondell customer. We appreciate your support.
Quick and easy from order to installation. This is our second Brondell 1400. This is a most missed item if we are on vacation.
By Donna G.
Response from Brondell· Oct 10, 2026
Thank you for your review! Here at Brondell, we miss our bidets when we go on vacation too. We truly appreciate your support and are delighted to hear you're enjoying your Swash 1400. We hope it continues to provide comfort and convenience for many years to come. Thank you for choosing Brondell!
