Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
Bought a new trailer that has tons of problems. Took it back and everyone but the general manager was willing to help us get our problems fixed. we ended up with a new trailer but no thanks to the manager he’s about worthless.
By Joseph
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Joseph thank you for taking the time to review us. This will be passed on to the appropriate staff member.
Honest fair dealership
By Todd
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Todd thank you!
We are very happy with the service we received when we purchase our new trailer!! Ryan was a great salesperson, no pressure at all!!
By Javier & R.
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Thank you for taking time to review us Javier and Rennae!
We purchased a Jayco Melbourne one year ago. For this rating I would give Jayco a 3 star rating because of bonehead workmanship. However, Broadmoor RV has been stepping up and taking care of many obvious warranty items from poor manufacturing. Although it dose take time to resolve, the staff at Broadmoor are friendly, attentive and responsive. In any event, we love our Melbourne. It is spacious and the Mercedes power is incredible. My opinion. "Don't waste time shopping anywhere else".
By Wayne
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Wayne thank you for your business and review!
Our experience at Broadmore was one of the worst we have had. The camper we purchased was suppose to have a remote for the awning and jacks. They said they would send it to us. We never received it or heard back from them after calling them several times. When we went to pick our Salem trailer up they had washed it and when we did our walk through nothing would work. Blown fuse they said. This was in late September on 2016 and we never got to use it. Spring of 2017 went to hook it up for our first camping trip and the paint was peeling off the front of it. Had to take to Camping World In Boise, Idaho for warrantee work. Went to pick it up and the so called blown fuse was a circuit to small for the camper to begin with. No remote and no call backs. Would not purchase anything from them again. And was very rude when we decided to cancel warrantee.
By Robert and Kelly D.
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Your review will be passed to the appropriate staff member, thank you Robert and Kelly for taking the time to review Broadmoor RV.
Our son bought his trailer here and we are so pleased with the service. Angel was amazing, so much so we will be buying a trailer for ourselves!!
By Wendy M.
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Thank you for taking the time to review us Wendy!
Always great service and great staff. Ron in service is terrific
By Tom
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2017
Tom thank you for your review.
I thought I had a final sale amount agreed to on the phone, when I showed up it was almost $700 more than I thought we had agreed to. Comment was come down to the office after we had discussed the amount - nothing mentioned as to what they really were going to offer. As I was in a time crunch to get an RV, I agreed to it. They never called back to see if I liked the RV, had any issues or questions, etc. I also called the sales individual and he never returned my call. Bottom line, I will never buy another RV from Broadmoor or recommend them to anyone.
By Michael K.
Response from Broadmoor RV SuperStore Inc.· Oct 24, 2017
Thank you for taking the time to review us Michael, this will be passed on the appropriate staff member.
