Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
353 reviews
Brain Tree GamesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
353 approved reviews, newest moderated first
Quick service. Great pieces, lock tight. Not over difficult, enjoyed
By denise E.
Response from Brain Tree Games· Aug 27, 2024
Thank you for your kind words! We're glad you enjoyed the puzzle and appreciated the quick service. It's great to hear that the pieces fit well and made for an enjoyable experience. Looking forward to your next puzzling adventure with us!
Pieces are missing
By garima S.
Response from Brain Tree Games· Aug 27, 2024
I’m sorry to hear that pieces are missing from your puzzle. Please reach out to our support team at [email protected], and they’ll help resolve this for you.
ordered 4 puzzels on order 2717 only recieved 1 puzzel
By cheryl P.
Response from Brain Tree Games· Aug 27, 2024
I’m sorry to hear that you only received 1 puzzle from your order of 4. Please contact our support team at [email protected], and they’ll assist you right away. Thank you for your understanding.
I had two orders with this company for a total of $123.68. Each order was $61.84. I noticed I had not received them and emailed the company. They were right on it and I received orders in 2 days. The puzzles are beautiful and I wanted some puzzles that were a bit difficult. Easier puzzles I could do in a day. A poster comes with the puzzles. Their puzzle pieces are so clear & you know right where it goes. Great service and beautiful puzzles. I'm so glad I found this company online.
By Janice H.
Response from Brain Tree Games· Jul 25, 2023
Dear Janice Himes, Thank you for your heartwarming review! We are thrilled to hear that you had a positive experience with our company and products. We apologize for any inconvenience you faced with the delayed delivery, but we're glad to know that our customer service team was prompt in addressing the issue and ensuring that you received your orders promptly. Your satisfaction is our priority, and we aim to provide excellent service to all our customers. It's delightful to hear that you find our puzzles beautiful and challenging, just as you desired. We put a lot of effort into designing puzzles that cater to various skill levels, and your appreciation for the clarity and precision of the puzzle pieces is rewarding for our team. We're grateful for your support and for choosing us for your puzzling needs. If there's anything else we can do to make your experience even better or if you have any suggestions for future products, please don't hesitate to let us know. Thank you once again for your kind words. We look forward to serving you again and providing you with more delightful puzzling experiences. Happy puzzling!
Good quality of pieces😊
By Alagammai M.
Response from Brain Tree Games· Jul 25, 2023
Dear Alagammai Muthiah, Thank you for your kind review! We're delighted to hear that you were satisfied with the quality of the puzzle pieces. Ensuring top-notch quality is one of our top priorities, and we take great care in selecting materials and manufacturing processes to create a puzzle that brings joy and satisfaction to our customers. Your positive feedback is a testament to our efforts, and it motivates us to maintain the highest standards in all aspects of our products. If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to share it with us. Your input is invaluable in helping us continually improve and exceed the expectations of our customers. Once again, thank you for taking the time to share your thoughts. We're grateful for your support and hope you have many more enjoyable puzzling moments with our products. Happy puzzling!
Great product to engage kids in sone brain charging activity. I am a mother and even i loves making this puzzle, will order a few more
By Megha
Response from Brain Tree Games· Jul 25, 2023
Dear Megha, Thank you for your wonderful feedback! We are thrilled to hear that you and your kids had such a positive experience with our puzzle. As a mother, it's fantastic to see that our product has successfully engaged your kids in a brain-charging activity. Puzzles are not only enjoyable but also great for enhancing cognitive skills and problem-solving abilities in children, making them a valuable educational tool. We're equally delighted to know that you, too, enjoyed making the puzzle. Puzzling is a fantastic activity that can be enjoyed by people of all ages, and it's heartwarming to hear that it brought joy to you as well. Your decision to order a few more puzzles is truly appreciated! We hope that they continue to provide hours of fun and learning for your family. If there's anything specific you'd like to see in our future products or if you have any questions or concerns, please don't hesitate to let us know. Your feedback is invaluable in helping us improve and cater to the needs of our valued customers like you. Thank you once again for your kind words and for choosing our product. We look forward to serving you again and providing more delightful experiences for you and your family.
First of all, many thanks to the Braintree for creating such an amazing puzzle. It took me almost 9 hours to complete the puzzle. It was nice and challenging. I liked every bit of it. There were some frustrating moments I admit but each of those moments turned into a rewarding victory. The moment when the last piece found its place, it was just incredible. I am writing all of this down because I want you to know that when you are buying this box of puzzle, you are buying a hard earned reward. That said ,lets get to the pros and cons part: Pros: 1.The puzzle has vibrant colours. 2.You can hang it as portrait on the wall. 3. The container looks real nice. 4. The image is very detailed. 5. The built quality of the pieces is very nice. They give a premium feel when you touch them. Cons: 1. The bottom and sides of the puzzle poster that was provided inside the box, were not in the puzzle itself. I searched a lot for those pieces and when I finally completed the puzzle, I realised that they were never there. 2. Puzzel pieces are very small and it is important for you to notice the subtle clues in the texture of the pieces to solve the puzzle. SO IF YOUR VISION IS NOT GOOD, THEN IT WOULD BE EXTREMELY DIFFICULT FOR YOU TO SOLVE IT. It can cause headache if you do it for long hours . 3. I found no piece missing but only one piece was slightly bent and the paper under it was coming off. Lastly I thank you , whoever is reading this review. I wrote this long review because the puzzle you are buying needs a lot of patience to handle. If you do not have the patience to read this review then you you probably would not want to buy something that will most definitely test your patience in the worst possible way. Thank you. (ALL OF THIS IS MY PERSONAL OPINION. I HAVE NO INTENTION OF OFFENDING ANYONE.)
By Uddipan D.
Response from Brain Tree Games· Jul 25, 2023
Dear Uddipan Das, Thank you so much for taking the time to share your detailed and heartfelt review of our puzzle. We genuinely appreciate your kind words and your thorough evaluation of the experience. We're thrilled to hear that you found our puzzle to be more than just a casual activity, but rather a challenging and rewarding mission. It's wonderful to know that you enjoyed every aspect of the puzzle, even though there were some frustrating moments along the way. We designed it with the aim of providing an engaging and satisfying experience, and your feedback lets us know that we succeeded in achieving that goal. We also want to express our gratitude for highlighting the pros and cons of the puzzle. Your feedback is invaluable to us as it helps us continuously improve our products. We're glad you enjoyed the vibrant colors, the option to hang it on the wall, and the overall container design. However, we apologize for the inconvenience you faced with the missing puzzle pieces on the poster. We'll make sure to address this issue to avoid any confusion for future customers. Regarding the size of the puzzle pieces and the need to pay attention to subtle clues, we understand that it might be challenging for some individuals, especially those with vision difficulties. We'll take this into account for future designs and consider providing alternatives that cater to a wider audience. Your feedback on the quality of the pieces and the minor issue with one of them is noted as well. We strive for excellence, and your comments will help us maintain and improve the quality of our products. Once again, we sincerely thank you for sharing your personal opinion about our puzzle. We are grateful for your support and hope that you continue to find joy and satisfaction in our products. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Wishing you many more enjoyable puzzling adventures!
It is so very good that even after 1785th attempt , we have not been able to finish the circus theme puzzle ! Hatsoff to you guys to keep us engaged like how !
By snigdhita P.
Response from Brain Tree Games· Jul 25, 2023
Dear Snigdhita Prakash, Wow, thank you for your incredible compliment! We are absolutely thrilled to hear that you find our circus theme puzzle so mind-blowing and engaging. Your persistence and dedication to attempting it a staggering 1785 times truly amazes us! Our team is overjoyed to know that our puzzles are providing you with a challenging and enjoyable experience. Creating puzzles that keep our audience captivated is our ultimate goal, and your words of praise reaffirm that we are on the right track. We appreciate your support and enthusiasm for our work. It's customers like you who inspire us to push our creative boundaries and deliver the best possible content. If you ever need any hints or assistance with the puzzle, don't hesitate to reach out to us. We're always here to help and ensure you have a fantastic puzzling journey. Thank you once again for your kind words and for being a part of our puzzle-solving community. We look forward to continuing to amaze and entertain you in the future.
