Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
353 reviews
Brain Tree GamesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
353 approved reviews, newest moderated first
Livraison rapide, reçue en parfait état. Hâte de faire ces magnifiques casse-têtes. Sûrement pas la dernière commande.
By Célyne C.
Response from Brain Tree Games· Mar 22, 2024
Nous sommes ravis que vous ayez reçu votre commande rapidement et en parfait état ! Nous sommes impatients que vous puissiez profiter de nos magnifiques casse-têtes. N'hésitez pas à revenir vers nous pour de futures commandes. Merci pour votre soutien continu !
Missing pieces and customer service wasn’t great.
By ED
Response from Brain Tree Games· Mar 22, 2024
We sincerely apologize for the inconvenience caused by missing pieces and any dissatisfaction with our customer service. Please reach out to us directly with your order details, and we'll do everything we can to make it right. Your satisfaction is our priority, and we appreciate your feedback as it helps us improve.
The pirates table is an all rounder filled with mysteries and aventures as if I'm embarking for a journey to the unknown with my 11 year old son. It is our first puzzle to be solved together and we are both impatient to pave our way on the map. Instructive, emotional, exciting and breathtaking display.
By soobedar J.
Response from Brain Tree Games· Mar 22, 2024
It's heartwarming to hear about your excitement and anticipation for solving the Pirates Table puzzle with your son! We hope it brings you both many memorable moments of adventure and discovery. Thank you for sharing your experience with us!
We bought the 1000 piece puzzle and My 8 year old is into this most of the time and he spends a lot of time trying to sort put the puzzle.
By Muthu S.
Response from Brain Tree Games· Mar 22, 2024
It's great to hear that your 8-year-old is enjoying the 1000-piece puzzle! Puzzles can be both entertaining and beneficial for cognitive development. We hope your child continues to find joy and satisfaction in solving it. If you ever need assistance or have any questions, feel free to reach out. Happy puzzling!
Quality puzzle with lots of extras in the box to make my puzzling experience fun and easy.
By Lauren
Response from Brain Tree Games· Mar 22, 2024
We're thrilled to hear that you enjoyed our puzzle and appreciated the extras included in the box! Thank you for your positive feedback. If you have any further comments or suggestions, please feel free to share them with us. Happy puzzling!
Beautiful puzzles, thick heavy duty pieces.... there were 2 pieces missing... I let them know and they mailed me a while new one with in a week. Great customer service.
By Noel V.
Response from Brain Tree Games· Mar 22, 2024
Thank you for your kind words! We're delighted to hear that you found our puzzles beautiful and appreciated the quality of the pieces. We apologize for the missing pieces, but we're glad to know that our customer service team was able to resolve the issue promptly by sending you a whole new puzzle. Your satisfaction is our priority, and we appreciate your support! If you have any further feedback or questions, please don't hesitate to reach out.
It's a beautiful puzzle. Love vibrate colors. Unfortunately there was one piece missing.
By Lupe L.
Response from Brain Tree Games· Mar 22, 2024
We're thrilled to hear that you find our puzzle beautiful with its vibrant colors! However, we're sorry to learn about the missing piece. Please provide us with your order details, and we'll promptly send you a replacement piece to ensure you can fully enjoy your puzzle. Thank you for your understanding and patience.
The puzzle was doable but not too easy. The vivid colors made it easy to locate where in the puzzle each piece went. The pieces fit together tightly which made it easy to work on a section and then move it into place. Overall, this puzzle was a good purchase.
By Reed C.
Response from Brain Tree Games· Mar 22, 2024
Thank you for your feedback! We're glad to hear that you found our puzzle challenging yet enjoyable. It's wonderful that the vivid colors and tight-fitting pieces enhanced your puzzling experience. We appreciate your support and hope you continue to enjoy our products in the future!
