Really? This is a basic manufacturer issue! It's called Quality Control.
Several of the puzzle pieces are not cut at all, others are only partly cut and many of the remaining pieces are peeling.
By Joe L.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
353 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
353 approved reviews, newest moderated first
Several of the puzzle pieces are not cut at all, others are only partly cut and many of the remaining pieces are peeling.
By Joe L.
Many of the pieces were never cut and stuck together as one piece. Very disappointed
By Kimberly
the colors are good but the pieces are not cut very well, I end up tearing the back trying to separate them, also when I buy a puzzle I want to put it together myself not have to separate so many pieces. I hade to separate more pieces with this puzzle than the last ten I put together; I'm going to have to think hard before buying again
By Ronald L.
I got the puzzle for my sister from hobby lobby She loved it ❤️ Turned of so perfect loved the metallic effect 🧩
By Design I.
I enjoyed the puzzle, but when I opened the bag I noticed some pieces still stuck together. The back of all the pieces had overhang. I suggest changing the cutting blade frequency.
By Kevin T.
This was a beautiful puzzle. I love the metallic design.
By MARLA S.
Puzzle was not all cut. Some very large uncut pieces. On some pieces the print was actually coming off the actual puzzle piece.
By Catherine Ann B.
I purchased a beautiful 1,000 piece puzzle that was of exceptional quality, packaging was great and had it's own bag to store the pieces in before putting back into box. I would rate the puzzle of medium difficulty. The pieces fit very well together so that I could even pick up the puzzle by the corners and the whole puzzle hung together. I will be purchasing more.
By Barbara B.