Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
BraceLabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 319 reviews with 4 stars · Clear filters
Great brace but a little spendy
By customer
Response from BraceLab· May 12, 2025
We appreciate your feedback. It's great to hear you're happy with the brace. We understand that price can be a factor, and we strive to offer quality products at competitive rates.
Thought that the item I ordered would work for tennis, but it did not. Return process worked well.
By Tim W.
Response from BraceLab· Apr 28, 2025
We appreciate you taking the time to share your experience. We understand your disappointment that the item didn't meet your expectations for tennis. We're glad to hear that the return process was smooth for you.
Quick shipping. Brace is as promised
By Melissa S.
Response from BraceLab· Apr 22, 2025
We appreciate your feedback and are glad to hear you received your brace quickly and as expected.
Everything about this brace is great, with the exception that at certain points where stitching comes together, there is rubbing and/pricking. I purchased the anaconda knee brace for comparison and there is no itch/pricking of the stitching. Otherwise, it seems to do a good job from keeping my knee from twisting.
By Michael J. Y.
Response from BraceLab· Apr 11, 2025
We appreciate your feedback and are glad to hear that the brace is effective in supporting your knee. We understand your concern about the stitching and will take your feedback into consideration as we continue to improve our products.
I think the product is over priced for what you get. After carefully measuring per the instructions on your website, the brace I got was too tight. so I contacted the company and they agreed to send me a size up, but I had to wait after shipping them the original brace to get a new one which meant I had to live with pain while waiting for them to ship me the new brace. I don’t know why they couldn’t ship me a brace while I shipped the other brace to them? Also, they chose to use the post office who in return told me they had delivered my brace seven days later, but actually hadn’t delivered my brace and I had to file a missing report. So, it took even longer for me to get the brace that I truly needed. If it hadn’t been for my doctors urging me to purchase a brace from this website, I would’ve just purchased one from the local drugstore. Also, I contacted the company about not receiving the brace from the post office and didn't get a reply. No surprise.
By Melissa
Response from BraceLab· Apr 9, 2025
We understand your frustration with the sizing issue and the delays you experienced. It's important to us that our customers have a positive experience, and we apologize that this wasn't the case for you. We appreciate you contacting us about the sizing issue and are glad we were able to help by sending you a larger size. We strive to provide the best possible service and are always looking for ways to improve our processes. We will take your feedback into consideration as we continue to refine our shipping and customer service procedures.
It seems to be helping. Not a Wow! but it does help protect the left thumb joint.
By Spike
Response from BraceLab· Apr 8, 2025
We appreciate your feedback and are glad to hear that the product is providing some relief for your left thumb joint. We strive to offer products that meet our customers' needs, and we're always working to improve our offerings.
Everything good except the delivery time.
By David L.
Response from BraceLab· Mar 26, 2025
Thank you for your feedback! We always ship within one business day, we apologize that USPS took longer than expected to reach your state.
Good service. Brace fit correctly.
By David P.
Response from BraceLab· Mar 24, 2025
We appreciate your kind words about our service and the fit of your brace. We're glad you had a positive experience.
