Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
BraceLabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 106 reviews with 1 star · Clear filters
Still waiting and waiting. I have not received yet. Ordered feb 24, 2025
By Lr
Response from BraceLab· Mar 18, 2025
We understand your frustration with the delay in receiving your order. We sincerely apologize for the inconvenience this has caused. Feel free to contact us for an update on your order and we'd be happy to find a resolution for you.
Quite expensive for a piece of plastic attached to velcro straps. I am a guitar player with severe pain in my CMC joint. This brace provides a small amount of relief equal to corticosteroid injections and other thumb braces I have tried. I guess a little is better than nothing at all.
By Marcos
Response from BraceLab· Mar 17, 2025
We understand your frustration, especially considering the limited relief you've experienced. Everyone's CMC arthritis differs in severity and we understand that it may not fully work for one person as it does for another. BraceLab offers free returns/exchanges within 30 days of purchase. To request an exchange or return, please call our Support team at 888-235-8221 or email us at [email protected] within 30 days of purchase.
I was told 3 times when to expect my package and it came after those times. If I were given a true date of arrival, I wouldn't have had to keep leaving notes on my front gate and keep looking for it and calling. I researched this brace for over a year, always telling myself I would love to get that, but instead bought the cheaper ones. All of them, one at a time and I finally said I'm going for it and bought it, only to be sadly awakened to the fact that it is no better than the others. None of them work. Also, if you do want to wear it all day, which I did, I couldn't, unless I wanted to walk around with a wet brace all day. Putting gloves over it isn't possible as I am too busy to make people wait on me and too inconvenient, as I wash my hands alot, wash dishes alot and cook alot. One more thing is the velcro on the straps was too short and when it stretched out after a day, I couldn't secure it anymore. Then upon looking at the return policy, found out it wouldn't be accepted for a return if I wore it more than just to try on. Ridiculous. Never again.
By Nancy W.
Response from BraceLab· Mar 18, 2025
We understand your frustration with the delivery delays and the performance of the brace. We strive to provide accurate delivery estimates and are disappointed to hear that your experience did not meet your expectations. We appreciate your feedback on the brace's effectiveness and comfort. We are always looking for ways to improve our products and services, and your comments will be taken into consideration. We understand your concerns about the return policy. We value your feedback and appreciate you taking the time to share your experience. Please reach out to us if we can help you further in any way.
After two weeks from purchase, I have yet to receive my order.
By STEVE A.
Response from BraceLab· Jan 31, 2025
Thank you Steve for you feedback. We apologize for the issue with your order. Feel free to contact us for potential solutions.
The BraceLab brace did not work out as well as I had hoped.
By margarete G.
Response from BraceLab· Jan 22, 2025
Margarete, thank you for sharing your feedback. We understand that the Push MetaGrip may not be suitable for everyone due to certain contraindications. You are still within the 30-day return period, and you can request a return through your account or by contacting our support team at 888-235-8221. Our team will be happy to assist you!
I can't even remember when I ordered this product. Never showed up. Do not buy.
By Michael H.
Response from BraceLab· Jan 6, 2025
We apologize for the issue with your order Michael. Please note that we have reshipped your order and we will email you the tracking number of the updated tracking.
It hardly immobilizes the joint. The brace would have to come up farther on my thumb to immobilize the joint at the base of my thumb. This device did nothing to restrict movement and stop pain.
By Lisa L.
Response from BraceLab· Jan 2, 2025
Thank you Lisa for your review. I apologize that the Push MetaGrip didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/
I never received my order. When I sent a question about it, I was assured they would send a replacement but still have not received that one either.
By Laurel G.
Response from BraceLab· Nov 26, 2024
We understand your frustration with not receiving your order. We sincerely apologize for the inconvenience and disappointment this has caused. We are committed to resolving this issue as quickly as possible. We are looking into this matter further and will be in contact with you shortly.
