Sunday, November 8, 2026 · Customer reviews of US businesses
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1,133 reviews
BirchboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
1,133 approved reviews, newest moderated first
I have always been excited to receive my birchbox but there is always somthing missing from it. Very disappointed
By Lauren B.
Response from Birchbox· Dec 21, 2015
I'm so sorry to hear you've been missing out on samples, Lauren! This should definitely not be happening and we'd love to make this right for you. Would you mind reaching out to us at [email protected]?
I love to receive my monthly samples. I get to try great products and I absolutely love the hand moisturizers.
By Claudia D.
Great products
By Kim B.
I love birch box and being able to try new products! The only issue I have is the online tracking order for the boxes, the user interface isn't very mobile friendly (i.e. Loads partial pages or fails to load at all). In addition to the emails vs the app. The emails I receive seem pretty interactive and require going to your website. I've tried to find the info or the email info in my app, but something isn't corresponding with the other regardless of being logged into my account. Also, waiting 10 days or longer for a new box on the West coast can be a bit frustrating but not so enough to stop my shipments. I've found ordering specific items, and having them shipped on the same date I get a confirmation that my box has shipped as well, come much faster (3 days vs 10 or more) than the box itself. Otherwise, I love the boxes and gift sets that are put together! I can't complain about the product I've received yet!
By Lauren C.
Response from Birchbox· Dec 21, 2015
Thanks for writing in, Lauren! Rest assured, I've passed along your feedback about shipping. If there's anything we can do or check on for you, please let us know! You can reach us at [email protected]. :)
Love them! Easy website, great products, awesome perks- like reviewing products for points that can be used as cash in the shop
By Kate R.
I have had nothing but positive experiences when ordering from Birchbox! They always ship my orders extremely quickly, and I've never received a damaged item.
By Lindsey
I've emailed customer service with questions or order concerns in the past. I received responses within a couple days and issues were quickly resolved. I would definitely recommend the company to others. I've also given a few gift subscriptions because I enjoy their products so much myself.
By Heather H.
I think the samples need to be more customized to the customer. I have gotten so many things that I never wanted and I had to complain for them to give me a beta version to customize even more my box. I still love Birchbox and am very happy with the service since I received the beta version.
By charlotte J.
