Got a full size product that expires in 3 months
I get very excited to get my box and I’ve been subscribing for 13 years I believe! In my last box I was happy to get a full size item, a serum but it expires in August!
By customerJenny D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,133 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 192 reviews with 4 stars · Clear filters
I get very excited to get my box and I’ve been subscribing for 13 years I believe! In my last box I was happy to get a full size item, a serum but it expires in August!
By customerJenny D.
Love selection but choices sell out fast
By Michelle
Would like more perfume for women But I love everything
By Gladys L.
I liked the old Birchbox better. I liked that I could go online and buy the larger container of products that were in the box. I've tried to purchase numerous items and you don't have them. I still love the fact that I get to try different products. I just want to purchase from Birchbox, not have to go look for them somewhere else.
By Tami
I like that I can pick out what I want every month. I like the quality of the products, and the opportunity to try out different things. I don’t like when the items I want are sold out before I even get a chance to make my selection. I also wish there were more items to select from on each page. It’s hard to pick one item when there are only 5 items on the page, and I don’t have a use for 4 of them, then the 5th one that I want is sold out.
By Nathanne
Like the full size product additions. There have been issues twice with customization on the company’s site but overall a great experience.
By Theresa
Love trying the new products. Would like a few more choices though.
By Shelley
For the most part everything is excellent. Sometimes I find the choices redundant. My last 2 boxes were great. A lot of great things to pick from. This last box that’s coming in May, I didn’t find the choices to be that great.
By SUSAN