Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,133 reviews
BirchboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 110 reviews with 3 stars · Clear filters
Longtime member and not seeing if it’s worth to continue. Getting repeats or not what I pick. Even for being a long time subscriber through disruption nothing special to call out and motivated to pay annually.
By MQ
Very slow in getting order repetitive samples and had trouble customizing my box
By customer
Love most of the products and selections. Customer service is very good anytime i have issues they fix it right away. Website/app is always having issues for me and shipping is extremely slow for yearly membership holders.
By Ashley
I like the samples and brands. I often think there’s not enough description of certain products (their shade etc). There is also often products that are sold out—even when I immediately go in to choose.
By customer
The pricing is a bit expensive, also, it never caters to what I ask for....i ask for fragrances, lip products and I always end up with hair products in my box instead of what I asked for,
By Gwen
Response from Birchbox· May 20, 2026
Thank you so much for taking the time to share your feedback, as it will be shared! We did want to mention that each month you’ll have the opportunity to customize your box so you can select products that best match your preferences. While your beauty profile helps guide recommendations, part of the Birchbox experience is also discovering new products and stepping a little outside your usual routine. We love introducing members to exciting alternatives and new favorites they may not have otherwise tried! That’s why we always encourage customization each month to help ensure your box includes the products you’re most excited to receive. xo, Birchbox
I did not get a chance to customize box.
By customer
Response from Birchbox· May 20, 2026
Thank you for your feedback! While customization is always open from the 1st through the 5th of each month, if you ever happen to miss the customization window, please feel free to reach out to our team as soon as possible at [email protected]. If your box has not yet entered the fulfillment process, we’re always happy to see what we can do to help accommodate your selections. xo, Birchbox
The experience has really changed… The price has doubled since I started my membership, but the products are still the same size. There are not separate boxes anymore, or encouraging names like “ the amazing Jane Doe” etc. those little things really made the experience fantastic. It has gone from a bright spot of fun in my month to a functional way to get samples that I can try before purchase while avoiding a department store.
By customer
Response from Birchbox· May 20, 2026
We truly appreciate you taking the time to share your feedback regarding your membership experience. We are always working to improve our offerings and sincerely value your insights as we consider future enhancements. xo, Birchbox
Overall I have loved this subscription but my last 2 boxes in a row have been lost or returned and nothing was proactively done to make it right. If it happens a 3rd time I will cancel my subscription.
By customer
Response from Birchbox· May 20, 2026
Thank you so much for your review! We’re so happy to hear you’ve been enjoying your subscription overall, though we’re sorry to hear that some of your packages were lost in transit. While we’re unfortunately not automatically notified by shipping carriers when a package does not arrive successfully, our team is always here to help if any issue comes up. We’re glad to see you were able to connect with our support team and that a replacement order was sent out right away. Should you ever need assistance in the future, please don’t hesitate to reach out to us at [email protected]. We’ll always do our best to make things right. xo, Birchbox
