Sunday, November 8, 2026 · Customer reviews of US businesses
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1,133 reviews
BirchboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
1,133 approved reviews, newest moderated first
I've only been w/ Birchbox for 4 months, but I've haven't had a problem w/ them at all. Their shipments have been on time (per email) and the one time I did have a question, their customer service answered it promptly and w/o hassle. I would definitely recommend Birchbox!
By Kara S.
The email contact was easy to find and easy to use, I liked the automated response that let me know my request was being processed. I received a personalized reply within 24 hours that solved my origional issue. Wonderful system, felt surprisingly personal for an email modality. Quality service with a prompt and seemingly personal reply, this was an overall very pleasant experience.
By Heather P.
I purchased a product that I LOVED in sample form, but when I received it the color was totally different, and the texture was not the same at all -- three times! The customer service rep was fantastic, and very accommodating. but I'm very disappointed with the product and the fact the sample was so very different from the full size item. I'm hesitant to make a purchase again, but I do trust that Birchbox will do whatever possible to make it right.
By Jessica O.
Response from Birchbox· Nov 12, 2015
So sorry for the trouble you've had, Jessica, but I'm glad to hear our team made it right! If you'd like to chat with us about any products before you make another purchase, just let us know. We're happy to help. :)
Birchbox is one of the better subs out there. Great price and products I will use. I love that I can change my profile to get different products.mm
By Summer
I love Birchbox! I love the concept of the business and think this is perfect for everyone. I have learned about so many other brands and products through them! Plus they have excellent customer service. I have been with Birchbox for a couple years and don't plan on going anywhere!!
By Kierston P.
It's great to get new products delivered to you every month. However, I received a gift subscription for the year 2015 and have received 4 dry shampoos already. I don't even use dry shampoo. The items get a bit duplicative. I would love more variety.
By CA
I've been a Birchbox member for years and I've loved every box. The best part is being able to earn cash for product reviews -- I've been able to score some great stuff!
By Jennifer C.
I like Birchbox due to the variety of products I have been exposed to. I also like their video tutorials and articles about how to wear certain beauty trends.
By Ann
