They were fast
They were fast, efficient and very conscious of following COVID protocols.
By Denise M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
They were fast, efficient and very conscious of following COVID protocols.
By Denise M.
Excellent Facility and Care
By Sheri N.
Great experience! Easy access! Professional yet caring! Allowed as much time as I needed! If you are in need of superior, definitive, timely service, go here.
By Patient
care was good. saw Grace and Leslie, NP. check in was easy, but waited probably 20 minutes after my "appointment time" before I was called in. the facility was clean and they did a good job of keeping patients separate. I was put in a triage room with a computer that had the schedule screen open, allowing me to see about 20+ patients names and info. as a healthcare provider myself, this is a huge HIPAA violation and really unacceptable and very avoidable.
By Patient
Response from BetterMed Urgent Care· Jan 25, 2021
Hi There, Thank you for alerting us to your experience. We take feedback like this very seriously and will be sharing it with the site manager.
Very nice friendly people, doing a great job understaffed.
By Patient
great treatment once I got in.... very long wait in my car though
By Patient
Did very well
By Patricia C.
Always professional, timely and efficient
By Patient