Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BBQSGRILLS.com is listed under Garden & Pond.
BBQSGRILLS.com (bbqsgrills.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
270 approved reviews, newest moderated first
My experience was good, product delivered ontime.
By Clifton D.
Response from BBQSGRILLS.com· May 19, 2021
Hi Clifton, thanks for the review! We appreciate the support and are glad you had a good time shopping with us. Happy Grilling🔥
I've made a couple of different purchases of various parts from BBQsGrills.com to refurbish my old Napoleon PT308 grill, thus saving a lot of money compared to replacing it. Got new burners, temperature gauge, drip pan, and more. Anyone who owns one of these grills knows that only a few vendors of spare parts for them exist, so it can be hard to find the right parts. BBQsGrills has the right parts, they fit properly, and they've shipped them to me as promised. The only downside to buying from these folks is the relatively high shipping charges. But it is worth it, to get the right parts from a reliable vendor.
By RK_in_TX
Response from BBQSGRILLS.com· May 19, 2021
Hey RK thanks for the review! We appreciate your support and happy we got you the parts your needed, happy grilling🔥
I ordered a stainless steel drip pan for a Napoleon Propane Grill, The original was rusted out, was'nt stainless. Package was exceptionally well wrapped and protected to prevent any shipping damage. Installed it, fits great, definitely a pleasant shopping experience, I will be buying other grilling parts again from this company. I live in Connecticut & had called my American Distributor for Napoleon Grills. Talked to 2 different people in their office, was told their salesman was involved with another customer & will call back. Never called. They are located 10 miles from where I live. I'll be buying from Canada's BBQSGRILLS. Thank you again
By Ron M.
Response from BBQSGRILLS.com· May 19, 2021
Hi Rob, thanks for the great review!! We appreciate the support and glad you were able to get the parts you needed from us! We're always here should you need us in the future. In the mean time, happy grilling🔥
Great quality product, received ahead of time, can’t wait to bbq some baby backs, pork tender loins, lamb chops, etc. we like rotisserie, low and slow with even cooking plus still can smoke off the side.
By Vennie K.
Response from BBQSGRILLS.com· May 19, 2021
Hi Vennie, thanks for the great review! Sounds like you'll have an amazing time grilling all that meat, happy grilling!🔥
Great service
By Richard & A.
Response from BBQSGRILLS.com· May 19, 2021
Hey Richard & Alice, thanks for the kind review! We appreciate the support, happy grilling 🔥
excellent service and products... way to go...Thank you
By marvin P.
Response from BBQSGRILLS.com· May 19, 2021
Hey Marvin, thanks for the excellent review! We appreciate your support, Happy Grilling! 🔥
So happy to have found a resource for replacement of Napoleon Grill parts. Fast and efficient service! Thank you BBQSGRILLS.
By SharonV
Response from BBQSGRILLS.com· Mar 31, 2021
Hey Sharon - glad you found our wide selection of parts! We're always here to help serve you. Happy Grilling!!
When I purchased the item they said it was in stock. After I paid it took 2 months to receive my bbq cover because it was out of stock and they wouldn’t cancel my order and refund me my money
By Wesley P.
Response from BBQSGRILLS.com· Mar 18, 2021
Dear Wesley, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!
