Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BBQSGRILLS.com is listed under Garden & Pond.
BBQSGRILLS.com (bbqsgrills.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
270 approved reviews, newest moderated first
Excellent vendor - correct items (replacement cast grill and infrared burner - were quickly shipped. These were OEM parts in proper boxes (no surprises) that were well packaged.
By ...dssoup
Response from BBQSGRILLS.com· Mar 12, 2021
Thank you for the kind review! we appreciate the kind words and support, enjoy grilling 🔥
This order took forever to receive. I believe I waited about 6 weeks to get the replacement knobs I ordered. Then they delivered it UPS requiring a signature. I am not home during the week and this caused a problem with delivery because I had to change the address. Thankfully UPS called me and changed the address with me over the phone. BBQGRILLS told me they couldn't do anything when I called them to ask for a change. I don't find it necessary to be home for a signature for a few BBQ grill knobs. Lastly, they shorted me a knob.
By Kelly T.
Response from BBQSGRILLS.com· Mar 11, 2021
Dear Kelly, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!
Great price quick shipping.
By customer
Response from BBQSGRILLS.com· Mar 12, 2021
thank you for the review! we are glad you got your products quick🔥 enjoy!
Best Gas Grill I have ever used.
By Nathan
Response from BBQSGRILLS.com· Mar 12, 2021
Hey Nathan, glad you're enjoying the new grill🔥 we appreciate your support and review!
I ordered some items that were backordered. It was so long that I forgot I had ordered them so I was surprised when I got a shipping confirmation months later. I called and asked to send it immediately back for a refund. I was told I’d have to pay shipping as well as a restocking fee. Absolutely ridiculous return policy.
By First Time in N.
Response from BBQSGRILLS.com· Mar 11, 2021
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!
They were very helpful in getting me the replacement parts needed
By AJ
Response from BBQSGRILLS.com· Mar 12, 2021
Hey AJ - thanks for the great review! We appreciate your support, enjoy grilling🔥
Ordered a Napoleon burner for an outdoor kitchen build back mid-November and it's middle of February and I still don't have it. I understand an item being back ordered, but no one can provide info other than it's not ready to ship.
By Al
Response from BBQSGRILLS.com· Mar 11, 2021
Dear Al, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!
Dont order. We made the mistake of ordering a fire pit that was in stock. After a week they said it would be out by the next week. This has been going on for 6 weeks. We do have them down to now saying tomorrow. That's been going on for 2 weeks. It's awful.
By Wayne H.
Response from BBQSGRILLS.com· Mar 11, 2021
Dear Wayne, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!
