BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.com· Jan 29, 2025

Hi Roberto, Thank you for your feedback! We're glad we could help you find the cooling rack for your Napoleon grill at a reasonable price. It’s always great to hear when we can provide exactly what our customers need! If you ever need anything else, we’re here to help. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.com· Jan 29, 2025

Hi Jeff, Thank you for your feedback! We’re glad to hear that you love your grill and got a great deal on it. We do apologize for the shipping delay—while we strive to provide accurate stock updates and fast fulfillment, we recognize that we didn’t meet expectations in this case. We appreciate your patience and understanding, and we’re always working to improve our shipping processes. If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your grill! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.com· Jan 29, 2025

Hi Mark, Thank you for your thoughtful review! We're glad to hear that our customer service team provided professional and helpful support in tracking down your order. We appreciate your patience and your recommendation! Just a quick note—we believe you meant to refer to BBQsGrills.com (with an "S") rather than BBQGrills.com. Your order number matches our system, and we want to make sure your feedback is reflected in the right place. We truly appreciate your business and hope you enjoy your new grill for many seasons to come! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.com· Jan 30, 2025

Thank you for your feedback! We understand that the 30-day wait time was longer than expected, and we truly appreciate your patience. We're glad to hear that your order arrived safely and in perfect condition! We value your business and look forward to serving you again in the future. If there's anything we can do to improve your experience next time, please don’t hesitate to reach out! Best, The BBQsGrills.com Team

Response from BBQSGRILLS.com· Jan 30, 2025

Thank you for your feedback! We’re glad to hear that the product was a perfect fit for your grill and arrived earlier than expected and in great condition. We understand that shipping costs can sometimes feel steep, and we continuously work on optimizing our shipping rates while ensuring safe and timely deliveries. We appreciate your honest feedback and will take it into consideration as we strive to improve. We truly appreciate your support and look forward to serving you again in the future! Best, The BBQsGrills.com Team

Response from BBQSGRILLS.com· Jan 30, 2025

Thank you for your review! We're glad we could be the go-to source for your Napoleon grill parts and that you found exactly what you needed. We truly appreciate your patience regarding the shipping delay, and we understand how frustrating long wait times can be. We are continuously working on improving our fulfillment speed to provide a better experience for our customers. We appreciate your support and hope to serve you again in the future—hopefully with a 5-star experience next time! 😊🔥 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.com· Jan 29, 2022

Hi EP, Thank you for taking the time to leave us your feedback. We truly appreciate your support and the great review. We are glad to hear that any confusion regarding the shipping information online was resolved to your satisfaction, and we look forward to the opportunity to earn your future business. Sincere Regards,

Response from BBQSGRILLS.com· Oct 8, 2021

Hey Tracy, thanks for the review! We appreciate the support, we will do our best to cut down delivery times in the future. Happy Grilling🔥