Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BBQSGRILLS.com is listed under Garden & Pond.
BBQSGRILLS.com (bbqsgrills.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
270 approved reviews, newest moderated first
Parts fit perfectly, delivery was timely. Good work. What more could I ask for?
By Richard M.
Response from BBQSGRILLS.com· Jun 30, 2021
Hey Richard, thank you for the kind words! Happy to hear your order went smoothly! Happy Grilling🔥
The product was just as described and fit perfectly. It has brought my grilling to a whole new level! When I need more accessories, I will definitely be back!
By BBQ M.
Response from BBQSGRILLS.com· Jun 30, 2021
Thank you for the excellent review! We appreciate your support and happy to hear everything worked as described. Happy Grilling🔥
The time and delivery were excellent. The parts sent in good packaging. The only issue I had was that the drip pan had changed from the original one I had for my Napoleon Mirage 485 grill. This was not represented clearly enough with pictures and dimensions on the description of the correct part number. This required me to modify my built-in grill underneath to allow for the deeper pan and provide for a better grease catching mechanism. Basically it fit in width an connection but to make room for the deeper pan I had to remove some brick and mortar. All parts are now installed and making us happy.
By Richard J.
Response from BBQSGRILLS.com· Jun 30, 2021
HI Richard, thanks for your review! We apologize that there was a small difference in dimensions, we have adjusted our site accordingly thanks to your feedback. Glad you were able to make it work, and Happy Grilling🔥
Good Service. Even thought the items I purchased were back ordered, they arrived quickly.
By Joseph B.
Response from BBQSGRILLS.com· Jun 15, 2021
Hi Joseph, thanks for the review! Glad we were able to clear that back order for you quickly so you could get back to grilling. Thanks for your support and happy grilling🔥
Website was easy to use and order was placed in timely manner.
By Nick A.
Response from BBQSGRILLS.com· Jun 15, 2021
Hi Nick, thank you for the review! We are happy you found our website easy to use and that you received your order in a timely manner. Happy Grilling! 🔥
I had an awful experience and I did not get the correct order.
By Dylan
Response from BBQSGRILLS.com· Jun 3, 2021
Hi Dylan, Thank you for your comments and review. We appreciate all feedback both positive and negative as we are constantly striving to provide excellent service level to our customers. I'm sorry that we did not meet your expectations with this transaction and would like to thank you for bringing it to my attention. I will be personally reviewing the circumstances surrounding your experience and will contact you to follow up and discuss further and see if there is anything I can do to rectify the situation for you. In the meantime, if you have any further questions or comments please feel free to contact me directly at 613-228-0009 (ext. 268) or by email at [email protected]
I was looking for a specific part for my Napoleon Grill and you guys were the only ones to have it. Even the dealer from where it was purchased couldn't get it.
By Michael I.
Response from BBQSGRILLS.com· Jun 4, 2021
Hi Michael, thanks for the great review! We're happy we were able to get you the part you needed, Happy Grilling!🔥
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3 stars as management pays attention to customer’s feedback. I got a call from manager Nick. He promised to review shipping policy and make sure it is transparent and has no hidden fees/surcharges. He is also reviewing policy towards restocking fees. I’m happy to see right actions are being taken. May use in the future again. Good luck Nick!
By Canadian A.
Response from BBQSGRILLS.com· May 28, 2021
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I will contact you to investigate your feedback further, alternatively you can reach me at [email protected] or 613-228-0009 x268. Again, thank you for your feedback!
