Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
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152 reviews
BambooHRSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The BambooHR all-in-one platform gives your growing organization the foundation it needs to build a thriving workplace now and far into the future. It brings together best-in-class solutions, capabilities, and integrations all in one place, with a single source of data. You’ll directly impact the employee experience all while managing important tasks, workflows, and data solutions, functionality, and integrations to build now and into the future. By consolidating your HR software into a single platform, you are freeing yourself up to focus on what matters most—growing your people, improving the employee experience, and taking your business forward. For more information, visit www.bamboohr.com.
BambooHR (bamboohr.com) has 152 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
152 approved reviews, newest moderated first
I am generally very statisfy with BambooHR as it is a very convenient and easy-to-use/intuitive (also for the employees) all around HR system. However, the European users are not really taken into account in the upgrades, and some of them are actually conter-productive for such users.
By kunde
It is so easy to navigate and understand, and user-friendly for the employees to access.
By Samhitha
BambooHR is a great HR tool that is easy to use and makes HR processes much more efficient. I especially love its self-service features, which allow employees to update their personal information, apply for and track leave, and access important documents whenever they need them. The recruitment module is another standout feature. It makes it easy to track candidates through every stage of the hiring process—from posting a job to extending an offer. Overall, BambooHR is a reliable, user-friendly, and well-rounded HR system that I would highly recommend.
By Joyce N.
Stay far away from this company. Onboarding was the only good experience but we can't wait to get off this platform. The system is not very flexible, and the time and attendance module is horrendous. The time clocks we purchased never worked since day one and they won't take them back! We have tried numerous times to get support and they simply are non-responsive. One day, the entire support staff was out of the office!
By Mike T.
BambooHR is one of the most customizable, user-friendly, and admin-friendly platforms I've ever used. It is truly intuitive and allows so many layers of organizational support to be managed in a single platform. I really value BambooHR's mindset of continuous improvement, which shows in how they implement feedback and actively listen to customers to ensure features meet their needs. They also have wonderful customer service representatives!
By Kytheranialynn M.
Fun and intuitive instructions for staff usage
By Denice H.
Payday loans extra PTO paid holidays
By Michelle E.
Don't be fooled by the friendly onboarding. We were on a month-to-month BambooHR plan. When we decided to stop using it because the software limitations required complex workarounds for basic functionality we needed. We could not find a clear self-service cancellation option in the dashboard, so we'd have to contact someone and presumably go through a cancellation process – more like a gym membership than a respectable SaaS subscription in 2026. Instead, I removed the payment card. We assumed the account would simply lapse, especially once access was suspended and we were no longer logging in or receiving any service from it. On 13 April, BambooHR told us in writing that the account was pending cancellation. On 16 April, they confirmed that it would be cancelled by 20 April if payment was not received. Despite that, they still issued another $425 monthly invoice on 20 April, the exact date they had said the account would be cancelled. They later sent both invoices, totalling $850, to a collection agency. When I asked BambooHR to explain the contradiction, they said there had been a cancellation option somewhere in the account settings, closed the support case and told us to deal with the collector. If you use BambooHR month to month, take screenshots and document every cancellation step. Do not assume that removing your card, losing access or receiving written notice of pending cancellation means they have stopped billing. This has caused needless stress for us and whoever is in charge of these hostile practices should find another career. This is the type of business I really don't mind AI replacing, with a superior alternative vibe-coded in a weekend. I wish them bankruptcy in the next few years or sooner, for these hostile business practices, in favour of better alternatives that don't send their churned customers to a debt collection agency.
By Joel R.
