Very nice and friendly experience with…
Very nice and friendly experience with all of the team
By Maria
Response from Au Pair USA by InterExchange· Jul 8, 2024
Thanks, Maria! Hope you have a great year!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
555 reviews
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Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.
Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
555 approved reviews, newest moderated first
Very nice and friendly experience with all of the team
By Maria
Response from Au Pair USA by InterExchange· Jul 8, 2024
Thanks, Maria! Hope you have a great year!
The staff I spoke to was wonderful and polite. The only problem I had the whole experience was I had some tell me with my situation I would get a referral discount when in fact I didn’t. So inconsistent knowledge. Other than that, it has been a great company to use.
By Barnett
Response from Au Pair USA by InterExchange· Jul 8, 2024
Apologies for any confusion with the referral discount. Hope everything is off to a good start!
Everything is great!
By Laura
Response from Au Pair USA by InterExchange· Jul 2, 2024
Glad to hear. Hope you continue to have a fantastic year!
The communication and friendliness of all the staff I have interacted with has been out of this world. They have been so informative and supportive throughout my journey.
By Avuyile
Response from Au Pair USA by InterExchange· Jun 28, 2024
Thank you for your positive feedback!
We were unlucky as our chosen au pair did not get visa. Coordinators were very helpful and swiftly assisted us with new choice. Everyone was very responsive and helpful. We got a new au pair now for our child with Special Needs, and she is doing a good job.
By LCD
Response from Au Pair USA by InterExchange· Jun 28, 2024
Great to hear everything worked out. Wishing your family an enriching and successful year!
I like the service and that I always get replies to my doubts
By Carolina
Response from Au Pair USA by InterExchange· Jun 28, 2024
Thanks for your review, Carolina. We always strive to be as responsive as possible with au pairs and host families alike.
Everyone was extremely helpful and so kind ! Each time a phoned with questions or concerns everyone was always ready to help . Love this time wouldn’t ask for a better agency ❤️
By Jaylyn
Response from Au Pair USA by InterExchange· Jun 28, 2024
We appreciate your feedback, Jaylyn!
It was a good experience
By Aranza
Response from Au Pair USA by InterExchange· Jun 28, 2024
Thank you! 🫶