Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
everrything wet as smooth as the sales person said it would. The installation went great.
By LESTER D.
Response from Arrow Lift· Sep 16, 2025
Thank you, Lester. We’re glad to hear that everything went just as expected and that the installation went smoothly for you. It’s great to know the process met your expectations from start to finish. -The Arrow Lift Team
Quick installation. Explained how system works. Followup after installation. Great sales and install team.
By Robert G.
Response from Arrow Lift· Sep 2, 2025
Thanks for your review, Robert! We’re glad to hear the installation went smoothly and that the team was able to walk you through how everything works. It’s also great to know the follow-up met your expectations. Please let us know if there's every anything else we can do for you! -The Arrow Lift Team
Peggy, our Arrow Lift rep, was very friendly and knowledgeable. Mike was very considerate of our needs when scheduling the installation, and the installers were very meticulous making sure our stairlift was installed correctly. They even took the time to show us how it worked and how to run it correctly. Mike followed up and even arranged to have the city inspector come out! Great company did a great job. I'd highly recommend them to others!
By Katherine
Response from Arrow Lift· Sep 2, 2025
Wow, Katherine, thank you so much for the kind words! We’re glad to hear Peggy, Mike, and our installation team took good care of you and made the process smooth from start to finish. It’s great to know the stairlift is set up just the way you need and that everything was explained clearly. We truly appreciate your recommendation—it means a lot to us! -The Arrow Lift Team
Great experience would highly recommend
By Lisa
Response from Arrow Lift· Aug 14, 2025
Thank you, Lisa. We’re so glad to know your experience with us left such a positive impression. Hearing that you’d recommend us means a lot, and we’re happy we could provide a solution that works well for you.
Not a very good experience Started out very good. Then 3 times to our home to get correct measurements and not much for communication and follow up. 3 months wait time 🙁
By Kathy
Response from Arrow Lift· Aug 20, 2025
Dear Kathy, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and communication issues you experienced, especially with the manufacturer’s error on your order. These types of issues are unusual and are definitely not the kind of process we want for our clients. Please know that we take your feedback seriously, and we’re looking for ways to improve our processes accordingly. We hope you’ll give us the chance to impress you with our service in the future. Best regards, The Arrow Lift Team
Prompt scheduling, then the greatest installer. Our installer, DelMario Watts was pleasant, courteous, and hard-working. It was a pleasure having him. Our sales rep, David, did a great job of getting the ball rolling. The Stairlift is working very nicely.
By Fred
Response from Arrow Lift· Aug 7, 2025
Thank you, Fred! We’re so glad to hear that everything came together smoothly—from the initial visit with David to installation day with DelMario. It means a lot to know you felt well taken care of, and that the lift is working well for you. Thanks again for taking the time to share this!
They were very quick at getting it set up once it was approved. The gentleman that came out was awesome explaining what he was going to do and then what we had to do to use it. Excellent service
By Alicia
Response from Arrow Lift· Aug 7, 2025
Thank you, Alicia! We’re glad to hear things moved along quickly once everything was in place. It’s also great to know the installer helped you feel comfortable with his work and how to operate the stair lift. We appreciate you sharing your experience with the service!
Great job, more than happy with the results.
By David
Response from Arrow Lift· Aug 7, 2025
Thank you, David! We're really glad to hear you're happy with your stair lift. That means a lot to us. If there's ever anything you need down the road, don’t hesitate to reach out. Best, The Arrow Lift Team
