Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
The customer service personnel and the technicians are always great!
By Brian L.
Response from Arrow Lift· May 29, 2024
Hi Brian, Thank you for your kind review! We're so glad to hear you've had positive experiences working with our customer service and technician teams. Warmly, The Arrow Lift Team
repair service is terrible my chair been down for two months now
By Charles P.
Response from Arrow Lift· May 28, 2024
Hi Charles, Thank you for taking the time to share your feedback. Your concerns are very serious to us. We do our best to provide the quickest service possible, though we may be delayed while waiting for an ordered part, or if additional issues are discovered during initial repairs (as was the case in your scenario). We sincerely apologize for the unusually long delay and truly appreciated your patience during the period between notifying us of the issue and the stair lift being fully repaired. We hope you give us the opportunity to impress you with our service in the future. Please do not hesitate to contact us if you have any concerns so we can help resolve them. Best, The Arrow Lift Team
The installer was friendly and explained how it works well. No problem since.great help
By Ed H.
Response from Arrow Lift· May 21, 2024
We're so glad to hear about your positive experience with our installer! Warmly, The Arrow Lift Team
The chair works great. Charles was great as well as the installer. One thing I have problem with is at the bottom it makes it difficult for me to get off. I wish the chair would turn a bit at the bottom
By Sandra P.
Response from Arrow Lift· May 21, 2024
Hi Sandra, Thanks for sharing your experience! I'm passing your feedback along to our customer service team for review. Please feel free to give us a call at 1-888-815-4387 if you need any support! Best, The Arrow Lift Team
