Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Called on a Tuesday & chair lift installed on a Friday! Great job! !
By Cindy
Response from Arrow Lift· Oct 24, 2025
Thank you, Cindy! We’re so glad to hear everything came together quickly and that you’re pleased with how the installation went. It’s great knowing the process went smoothly from start to finish. Warmly, The Arrow Lift Team
Good service
By Walt
Response from Arrow Lift· Oct 21, 2025
Thank you, Walt! We’re glad to hear you were pleased with the service you received. It means a lot that you took a moment to share your experience with us. -The Arrow Lift Team
Great job. Friendly people to work with and a great product. Very satisfied. Thank you
By Jean
Response from Arrow Lift· Oct 13, 2025
Thank you, Jean! We're so glad to hear that everything went smoothly and that you’re happy with both the product and our team. It means a lot to know you had a positive experience working with us.
The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift. The sales rep was also very knowledgeable and clear in presenting options for my future use and purchase. He understood my situation.However, I had to call three times regarding installation date and time. No one called me. Unfortunately, the installer arrived earlier than I was told just that morning. Fortunately, he waited in the driveway for my return. Scheduling needs to be improved. Why did not someone schedule me from the beginning? Why did I have to make all of the phone calls? The installer upgraded the padded seat and back which I appreciated. However, my oak bottom wooden step was badly scratched during the installation process. Someone is arriving tomorrow to tell me how to fix the damage. I have taken good care of this house including the wooden areas. The stair step was not damaged prior to the installation. In
By Sara H.
Response from Arrow Lift· Oct 9, 2025
Dear Sara, Thank you for taking the time to share such detailed feedback. We’re glad to hear that both your salesperson and installer provided knowledgeable and attentive service, and that you’re happy with the upgraded seating and the clear instructions on using your lift. We’re truly sorry, though, for the frustration around scheduling and the damage to your step during installation. That’s not the smooth experience we aim to deliver, and we understand how disappointing that must have been—especially given the care you’ve put into maintaining your home. Our team tries to take the utmost care during installation, so scratches like this are rare. But sometimes mistakes happen, and we truly apologize for this inconvenience. We take your feedback seriously and we will look for ways to improve our scheduling process. Please let us know when you have more information about fixing your step so we can make sure everything is addressed to your satisfaction. Best regards, The Arrow Lift Team
Ezra is the best technician! Not only is he very knowledgable and thorough but he truely cares about the safety of his customers. We will resquest him always.
By Helana E.
Response from Arrow Lift· Oct 3, 2025
Thank you, Helana, for sharing this kind feedback! We’re glad to hear that Ezra’s knowledge and attention to detail came through during your service. Knowing you feel cared for and safe with his support means a lot. We’ll be sure to pass along your kind words to him! -The Arrow Lift Team
It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair lift would arrive. Was bazaar to give a company $10,000 and not hear from them. We were starting to be concerned about the validity of your company. Salesman said it had been shipped, but when I called, we were told it had not been shipped. Narrowed our stairway more than the salesman told us it would. The people who installed were knowledgeable and so far, seems like they did a good job. One part was broken and the installer said it will be replaced, but have not heard anything as to when yet
By Penni B.
Response from Arrow Lift· Oct 15, 2025
Thank you, Penni, for sharing such detailed feedback. We’re truly sorry to hear about the miscommunication you experienced during the process and the delays in receiving clear updates. It looks like one of our manufacturers had some significant shipping delays during your order. We understand how concerning it can feel when such a significant purchase isn’t accompanied by the level of communication you expected, and we regret that we fell short here. We appreciate you mentioning the part that needs replacing, as this has alerted us to a miscommunication on our side. Our team is now working to make sure this is fully resolved for you—please give us a call if you have any questions or concerns, and we’ll be happy to provide an update and ensure everything is on track. Your comments will help us improve, especially in how we keep clients informed along the way. Thank you again for your honesty. Best regards, The Arrow Lift Team
Great service, everything went exactly as stated. Very easy to work with.
By TED Y.
Response from Arrow Lift· Sep 17, 2025
Thank you, Ted! We’re glad to hear everything went as expected and that the process felt easy for you. It means a lot that you found our team straightforward to work with. -The Arrow Lift Team
Installation was done quickly and efficient. Product seems to be sturdy and works smoothly. Installer was polite and explained operation of the chair well
By Gloria
Response from Arrow Lift· Sep 16, 2025
Thank you, Gloria! It’s great to hear the installation went smoothly and that everything was explained clearly. We’re glad the lift feels sturdy and easy to use, and we appreciate you sharing your experience. -The Arrow Lift Team
