Great Support
Great Support. They answerd my mail on sunday and send me a new device the next day. Perfect and fast support
By Pascal G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
159 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aqara is listed under Appliances & Electronics.
Aqara (aqara.com) has 159 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
159 approved reviews, newest moderated first
Great Support. They answerd my mail on sunday and send me a new device the next day. Perfect and fast support
By Pascal G.
I've opened a ticket regarding a complex issue and I've been impressed by the ability of the customer service to solve it.
By Didier D.
Very quick response and good
By Sander
Helped troubleshoot, and then escalated to a replacement device without any headache
By Michael H.
Excellent customer service. ELLa responded promptly and completely resolved my issue.
By Krista
Top-notch products. Top-notch customer service.
By Avram A.
Addressed concern and friendly support.
By Marco M.
Fantastic customer support. Friendly, fast and knowledgeable. Solved my issue
By AY