AndskyebikeReviews of andskyebike.com

My new Apex 50 has a hall error so I had to take a new out of the box bike to get fixed! How would you feel? I’m not impressed!

HAVE NOT BEEN ABLE TO USE EXTENSIVILY YET. BIKE SEEMS STRONG AND TIGHT. PACKAGING GREAT. CUSTOMER SERVICE GOOD

Quality is good & delivered as promised

Great bike fast delivery love the tide

They completed the time line as scheduled! The ebikes are built really well!

Outstanding bike!! I received my Apex 50 in early December. The bike came well packaged and looked great. Putting the bike together was overall fairly easy, although a bit difficult putting on the rear rack. After riding the bike though the woods for the first time, I got an error message, and realized that the front motor was not working. On further examination, I saw a nick in the insulation on the wire to the motor. I tried troubleshooting, but no success. I reached out to support, and Emily responded very quickly. I got quick emails, and phone calls. Ultimately, they sent a new front rim with motor, and I fixed the bike. I have never had a better customer support experience! American companies should take notes from Andskye. The bike itself is outstanding! Very powerful, and very fast. It looks great. I like the ability to be able to adjust to rear motor, front, or both. Despite the support, I can get a great workout, and the sensors work well. The hydraulic brakes are excellent. I had purchased a similar fat tire e bike from another online company, and I had to replace the mechanical brakes with hydraulic calipers, the first week owning the bike. These bikes are heavy, and need hydraulic brakes. The bike is fun on the roads, flat trails, or in the steep single track trails. I highly recommend this bike to anyone looking for a fun, fat tire ebike that can go essentially anywhere, and either give great, full support, or any degree of support for a great workout.

I like that my bike inside the box was not damaged. The box was dry rotten and busted when it finally was delivered. There was delays on delivery which I was not informed until I finally decided to called FedEx and they couldn't give much info on tracking. Once finally delivered I was not at home but FedEx dropped my delivery in my front walkway standing straight up in the open of the public eyed. Once I discovered on camera it was delivered I had to leave my job driving 50 mins towards my house and hopefully my delivery was still there. My delivery simply said if not home can not be left at delivery sight and someone at the house must be 18 years old to sign for delivery. This was not a good experience. Love the bike.

Needed help, you get a response quickly & Resolved. Working some of the bugs out, but Overall enjoying at age 73