Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
172 reviews
AndskyebikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.
Andskyebike (andskyebike.com) has 172 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
172 approved reviews, newest moderated first
Great product! I own the Apex 50. I love the bike super fun and built well. Most importantly the company stands behind their product! I've had to order a dashboard I damaged and didn't find out how and they assisted me. Great company and great people.
By Luis C.
Apex 50 was my very first E-bike I can honestly say I’m HOOKED The 1000 watt dual motors are powerful and so far reliable and have been nothing but FUN I have over 250 miles on it so far w no problems no complaints!!! Didn’t like the handle bars that came w it and service sent me a set that made all the difference And now it’s much better!!!!
By Mark C.
I’ve only had the bike a couple of weeks but so far it has performed as advertised. I use to hunt in hilly country so I’m impressed with how quiet it is as well as its hill climbing ability. Can’t beat the price.
By keith C.
This is my first ebike . The company does seem to try to help with the issues I've had . Keep in mind your dealing over seas . Programming the controller and how different settings will affect the bikes performance are not clear from the book . The bike is built like a tank . As a tank it is also heavy . It is also tall and hard to get on for older people. Andsky has other options that may be a better choice than the Apex 50 for older individuals.
By Bret S.
Response from Andskyebike· Mar 14, 2025
Sorry for any inconvenience. If you have any questions in the future, feel free to reach out to us. The Apex 50 is designed for taller riders as it follows a high-step mountain bike style. If you’re looking for a more accessible option, we do have other models that might be a better fit for you.
Had problems with the battery snapping into place. Emily sent me a video & the issue was taken care of quickly. Thanks for everything, my wife loves her new bike!
By BK
On 222 25 I received the brand new blue bike the box was perfect, it took us 45 minutes to take it apart and remove the bicycle and get it into the work area. It didn't take long before I noticed that the front wheel was damaged due to the play when it was all together I tried it the wheel jumped up and down violently and I instantly turned it off code 30 was flashing. Today's date is March 3rd 2025 I have yet wridten this bike luckily it's pretty cold today and I don't mind so much but still. I have already talked to your sales office and after some doing we came to a meeting of the minds and as per Emily it's on its way a brand new replacement part oh and by the way in blue. Now all I have to do is contact the sales office once again and pick their minds on how to reboot the computer out of error 30 and hopefully discover what schedule 1is. Thanks. The
By Enrico N.
Response from Andskyebike· Mar 4, 2025
Thank you for reaching out and providing details about your situation. Please rest assured that your brand-new blue motorized wheel is already on its way, as confirmed by Emily. You don’t need to worry—we are committed to resolving your issue. Regarding the error 30 code, once you receive the replacement part, please stay in contact with our after-sales team. We will guide you through the reset process and ensure your bike is fully functional. If needed, we can also assist you over the phone to provide real-time support. We appreciate your patience and understanding, and we are dedicated to providing excellent after-sales service. Let us know if you need further assistance!
I love the bike it's fun to ride
By Keith A.
So far so good . A little harder to put together than I thought it would be . I am impressed with the sturdiness of the bike . Nice tool kit as well . Once I fire it up I will have more comments .
By David C.
Response from Andskyebike· Feb 28, 2025
I'm glad to hear things are going well so far! If you have any questions or run into any issues during the assembly or once you fire it up, feel free to reach out to my after-sales email. If you'd prefer a phone call to discuss anything, I'm happy to arrange that too. Thanks so much for your trust!
