Accredo Health Group, Inc.Reviews of accredo.com

If I could give them a 0 I would! I have had to spend over an hour on the phone fighting to get my medication that they have been sending me every month for the last 13 years. I am tired of fighting and would rather get my script from Amazon.

Acredo did not deliver my refrigerator-dependent medication on time. It was hot and the freezer packets were hot, as well. Even Acredo stated that I cannot use this medication. Note: it costs $56,000/year for this medication! My out-of-pocket cost is massive! Acredo refuses to do anything except refill it at a huge charge to me. I will never use them again! I am looking to see where I can transfer my medication to in the future.

They are idiots. Constant mistakes, they double charged my copay assistance card and took 8 weeks to reverse and come to resolution. The representatives that you call do not speak English as their first language and do not understand what you are explaining and just constantly put you on hold. I have spent over 10 hours on the phone with them in the last 8weeks and still no complete resolution. Unfortunately, Cigna ( who also sucks) uses them as their specialty pharmacy.

Absolutely abhorrent company. I had no choice but to use them for my Embryl. It literally took 10 phone calls of at last 40 minutes each to just get set up with their company. One phone call only accomplished verifying my address. I literally had to repeat it 12 times and finally hung up. I completely dread having to use them for this medicine. There's absolutely no reason for this company to be so mismanaged.

I have had to call Accredo many, many times over the last 2 years and they are the most poorly trained people I have ever worked with. The take 10+ minutes each time just to review my account and cannot tell me why they called and left a message for me to call them regarding an Rx. The wait time can be long, but the poor customer service and training is some of the worst I have encountered anywhere.

Horrible experience I have been trying for days and I had 2 leader, supervisors, take my insurance twice and still nothing. Withholding medication. ! My insurance company ran a claim, and it went through with no problem.! if you don’t have to go to Accredo, don’t do it. Their customer service is the worst.

Many attempts to correct billing issues with no successful help from staff. Keep paying copay for my wife's med's but the money seems to be going to Express Scripts instead. Can't refill meds without paying again and then payment again accrues as credit through Express Script thus leaving me again in the arrears with Accredo. Have a card on file with Accredo and Express Scripts with authorization up to $100 per event. Told the problem was with same card two different accounts, told to add a different card for Accredo. Did as suggested and card also became (without authorization) the card for Express Scripts as well. Again same billing issues as above. Called four (4) different times to resolve without reasonable resolutions. Demanded to talk with a supervisor as it is apparent that staff is directed to feed a line of BS to rid themselves of complaints and to quickly move on to another victim. Told that supervisors would not handle issues any different than that of staff and staff avoided at all cost to allow me to talk to a supervisor no matter how times I requested to. I wouldn't do business with this company however I am required to by insurance company. Probably, in my 67 years of life, the worst company I have ever had to deal with.

Very poor and inconsistent customer service to fulfill and claim first prescription