Accredo Health Group, Inc.Reviews of accredo.com

While I found the home nursing team to be professional, flexible and compassionate, the administrative side was a total disaster. After having been a patient served by Accredo for about eight years, someone mixed up an NPI number which led to a series of problems with delayed delivery, overbilling, and a mistaken out-of-network status assigned by Highmark. This went on for 14 months. I even sent the checks that had been mistakenly sent to me by Highmark directly to Accredo by certified mail, and they failed to credit my account. When I finally got to the analyst working on the issue at Accredo, she was snippy and less than helpful. During this time I was turned over to collections by Highmark, which bears half of the responsibility for this mess.

AI answers, lots of chatter you have to listen to just to keep getting transferred. I dialed the BEST number to get through but still got transferred several times. I had to repeat THE SAME INFO with each transfer. I finally asked for a supervisor and she was amazing! This only took 45 minutes.:(

This is absolutely the worst experience I have ever had with any pharmacy. I made a payment for an injection that I get every 6 months in mid-July. I still do not have the medication. They are now calling me every day to re-verifiy and listen to the script they have read to me 5 times already. My doctor's office has tried too and they are equally as disgusted. I am going to change insurance companies so I never have to use them again.

Sometimes things go smoothly, but with medications this important it’s actually terrifying when they do not. Every time I need a refill I have to call, as it won’t let me renew on the app. Every call takes at least 45 minutes. Sometimes they take upwards of two hours and require conference calling my insurance company and/or SavOnSP. I’ve been getting prescriptions through Accredo for about three years now, and I’ve only been able to renew a prescription on the app perhaps four or five times in total.

Giving two stars instead of one because they have a decent app. I am forced by my insurance/PBM to use Accredo for my specialty medicine and it’s not a good experience. They told me it takes 5-8 days just to fill a prescription from the time they receive it. Also, I was due for refills and they did not contact me until it was too late to get the medicine filled in time for my next dose. This has happened more than once with them. When I spoke to them last week I said that this was all happening too late to get the medicine filled on time and then once they got the refill from my doctor, they said it would be 5-8 days(!) to fill it. I do not think PBMs should also be able to run pharmacies nor do I think we should be forced to use specific pharmacies by our insurance. It’s a very bad patient experience.

First is the automated phone line. There has to be a choice to speak to someone. I spent 5 minutes on the line trying to g to talk to a patient advocate. The system kept processing a refill I was not asking about. Then express scripts approved a specialty drug on 1/6. Two phone calls later on 1/13 still no order on its way. All Accredo tells me is someone will call. Really I’m already 10 days beyond my med administration date. So you are delaying my treatment

Recently, the refill department has bots answering the phone. Hard to make them understand an issue, they keep repeating themselves as if they are not getting the point.

The reason for two stars instead of one is that Google doesn't offer zero stars and the pharmacists, when you get to talk to one, are amazing and really helpful. Accredo otherwise appears to be non-existent. The website says 7-10 support, the phone message says 7-7 but still no one answers. When you schedule a delivery for day 2, they ship so late after hours on day 1 that the delivery arrives at room temperature on day 3. They refuse to use the medical shipments option offered by UPS or others. They offered email contact but it took them more than a month to reply in one case and never in another. If you have a choice of specialty pharmacies, find another.