Accredo Health Group, Inc.Reviews of accredo.com

To say Accredo is the most inefficient pharmacy ever in my opinion is an understatement. Plan at least an hour on the phone waiting for a "dedicated team member" to take your call after I called the dedicated team's phone number I was given in order to avoid the extra waiting time. Obviously, in theory that would be a great thing to implement if this company really wants to improve customer service like their voice recording states as we are on hold. The only problem with their message to stay on the phone to provide a survey for business improvements they hang up and no survey is requested. I guess it would be useless any way if they really cared to look at all to our reviews. Until today I never searched what AI would say about this business and to my surprise I have experienced everything negative that was listed in the reviews. I have takem an injectable fertilty medication for approximately the past two years and it seems every time the prescription needs to be refilled Accredo has issues and blames it on my urologist by changing my prescription and etc. Some phone takers lie about my order and some tell me the truth. Today, I almost couldn't believe my phone conversation with the call taker. The first call taker referred me to a "dedicated team member" in order to help me with my prescription who ended up to be a representative of a different pharmacy company (Freedom Fertility). I ended the call due to their long wait times and called back. All I asked the call taker was to look where my order was I placed 5 days ago and she went into my entire order and said it was not due for a refill until December. I explained I was not looking for what was delivered, but what was ordered that was placed 5 days earlier which were 40 syringes as I believed they sent the wrong size. She did not seem to know what syringes were and I explained they are an instrument that serves similar to a plunger that puts medication in our body through a needle as a "shot". Seriously, what questions do people who work for a pharmacy are asked at a job interview? Customer service today is no longer what it was 50 years ago and for many of us it is very difficult to accept especially in the medical field when one wrong thing could result in serious consequences. Too bad we must give a company like this a one star in order to leave a review. Just know that all of you who took the time to write a review you are not alone. Today a pharmacist answered my question as to my syringe order was completed two days ago and it will be shipped soon. I asked him why the call taker couldn't have answered that question as today it took almost 90 minutes to get that answer and he said he was not sure, maybe the call taker can not see what pharmacists see if orders placed. Thank you for spending the time writing a review despite I will not expect any drastic positive changes with this company.

Horrible company to work with, everyone you talk too sounds like they just rolled out of bed. No one knows who to transfer you to and it's just a endless cycle of operator to operator. They have poor communication and you always end up on the phone for at least a hour because no one knows who to transfer you to.

After being on the phone for over an hour, first with a representative, then escalated to a supervisor and finally escalated to a lead, my medication is still not being delivered on time. This company repeatedly has me facing a critical therapy interruption of my medication. The customer service of this company is atrocious and unprofessional.

I've had to deal with Accredo 4x now for a RX that is renewed every 6 months. I have to start AT LEAST one month before I want the medication delivered and last year, it took 3 months to process! No matter what the doctor's office sends Accredo, they want something else, something more, stated differently, on a different form. They continually 'hold' your RX to get what they want even when your insurance company processes the authorization one day after the RX is written. My Rx's sit in Accredo's bureaucratic process for a minimum of one month and I have to check the portal and continually call back to find out what the issue is and get it moving. This time they needed the MD's office to fill in their name as the "authorized pharmacy" and that was done but the RX still sat on hold until I got an agent online, explained the info again, and then they said "I'll put it through to be taken off hold" -- mind you, THEY couldn't take it off hold, they have to request someone else do it. GO THROUGH ANYONE ELSE IF YOU CAN.

You all are horrible with your customer service and effective communication. Ever since Tricare has been using you all. I have faced nothing but delays and obstacles with getting the medication shipped to my provider. You all don't call or notify the patient of an issue only provide a status online. Also, you all call which is automated informing me to call only to jump through hoops before an actual person gets on the call. I have a upcoming appointment this Friday only to find out that the call I received last week was a lie and everything it not good to go. You all are paid for service to which you are failing.

This is beyond ridiculous. After 1 hour trying to get out of AI jail, I get a rep in Asia who is obviously at a sports arena with so many people talking, I could barely hear her. After several ‘ is this better?’ Attempts, still in the sports venue background, she transfers me to another AI. 25 minutes of this before I get an English as first language person who pleasantly tells me my rx is on its way. But to where and when? Soon she admits she mispoke, Rx is still under review. For what? You’ve had it a month. Denial, preauth, denial, appeal, Auth which was sent to physician and to me. This Monday they are saying preauth needed. What? Once you have Auth, it’s time to schedule and fill. I spent a total of 6 hours between last week and now. Still no closer to getting medication. Who do you register a formal complaint with? I’ve been in Specialty pharmacy business for 30 years, so I know the process.I know it takes time, but this is beyond ridiculous. This is how people die waiting for their Rx.

This pharmacy refused to take the benefits card, that the company that makes my prescription sent for payment, then expects me to pay them $310 for the medicine, because they shipped it without telling me that they didn't take the benefits card!!

This so-called pharmacy needs to be SHUT DOWN!! They are apparently incapable of handling prescriptions. I have been waiting on my medication since 08/31/2026. I have missed several doses already. I am expecting to get sick due to their negligence. Every time I log into their website I get a different excuse as to why I have not received my meds. Now they say my medication is not due until November? I take this medication on a weekly basis so I am not sure why they now say it will not be shipped until 11/22/2026. Really??!! Are they really that STUPID? Their customer service is a complete JOKE! They have no clue as to what is going on with people's medication. If they don't know then who does?