Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
376 approved reviews, newest moderated first
Aftersales service first class. Thank you. Gifted the item to my daughter who is very happy. Just a shame doesn't work on grey hair.
By Amanda F.
Response from 5MinSkin· Jul 23, 2024
Dear Amanda, Thanks a lot for your great review! We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
Just awaiting the new tracking number. My issue was handled in one day.
By Kayla R.
Response from 5MinSkin· Jul 19, 2024
Dear Kayla, We appreciate your feedback! We highly value your opinion. We checked your order and we can confirm that your replacement device delivered to you on July 6. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
DO NOT BUY! Scam and useless device! I bought this as I couldn't afford in-person laser removal. I emailed the company after a few weeks to specifically ask for a refund because it was not working (I have light skin and dark hair) to which they replied to use the device for 8-12 weeks for it to work and ignored my request for a refund. I then emailed them a few days after the 12 weeks as the device was still useless after following their directions, and they emailed back saying I could no longer get a refund because I had gone past the 12 weeks! Such scammers! Do not buy!
By Jen
Response from 5MinSkin· Jul 15, 2024
Dear Jenny, Please accept our apologies for your unpleasant experience. We checked your order and we can confirm that a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
Zero difference in hair growth for both me and my husband. We followed all directions (that were minimal) for the full recommend 8 weeks, and even a couple more, faithfully and neither of us have less hair. Waste of time and money.
By J C.
Response from 5MinSkin· Jul 17, 2024
Dear customer, We are sorry for your unpleasant experience and we would like to look into this matter in more details. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
I was pleasantly surprised by the quick responses, and the wonderful support. You have a great team.
By Maria S.
Response from 5MinSkin· Jul 11, 2024
Dear Maria, Thanks a lot for your great review! We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
Directions are unclear but it is very easy to hold. Will add to my review.
By Blair P.
Response from 5MinSkin· Jul 10, 2024
Dear Blair, Thanks for the time you took to share your feedback. Our agents are happy to support you with any advice and tips to make better use of your IPL device. We would encourage you to contact our support via email at [email protected] or you can give us a call at +1 (888)-860-1504 . We look forward to hearing from you. Kind regards, 5MinSkin Team
I had high expectations and I shouldn’t have. Works but not to what I thought. I still have to pluck and use it every other day.
By Nicole S.
Response from 5MinSkin· Jul 5, 2024
Dear Nicole, Thanks for the time you took to share your feedback. Even though your money-back guarantee expired you can reach out to our support at [email protected] Our phone number: +1 (888)-860-1504 Our agents are happy to support you with any advice and tips to make better use of your IPL device. We look forward to hearing from you. Sincerely, 5MinSkin Team
fast and courteous customer service
By Dan C.
Response from 5MinSkin· Jul 4, 2024
Dear Dan, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
