Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Once my prescription was approved I received my contacts within a few days. Very easy process.
By Pamela
Response from 1-800 Contacts· Mar 23, 2026
We're happy to hear that you received your contacts quickly after your prescription was approved! We appreciate you sharing your positive experience with us.
Good price. Easy to use.
By steve
Response from 1-800 Contacts· Mar 23, 2026
We're happy to hear that you found it easy to use and at a good price. Thank you for your feedback!
So easy to order my contacts online. It is also much cheaper. Vision Works told me I had to buy 3 months worth at a time. I don't wear my contacts every day so I only wanted a 1 month supply. My insurance also covered that entire month!
By Pamela
Response from 1-800 Contacts· Mar 23, 2026
We're happy to hear that ordering online was easy and more affordable for you. We appreciate you sharing your positive experience and that your insurance covered the order! That's awesome!
Horrible customer service. I took a screenshot of a competitors discount from their direct site and they would not honor it. They stated it was for new costumers only. I sent them again screenshots with coupon details info stating it was not just for new costumers and they still denied it. Babies crying in the background of the call from whoever their customer service representative was, not sure what’s that’s about, maybe they are working from home??? After reading other horrible reviews about the company I took ones guy’s advice to just order off Costco website. I did not even have to worry about price matching bc it was the lowest price from the get go, no hidden scams, it was simple and easy. So check out Costco or Walgreens. I would not use 1800-CONTACTS in the future no matter what they offered!
By Sunshine
Response from 1-800 Contacts· Mar 23, 2026
We are so sorry to hear about your recent experience with our company. From the background noise during the call, and the issues with price match, that is certainly not the experience we want you to have. We would love the opportunity to make this right for you. Please reach out to us at [email protected] and we would be glad to turn this experience around for you.
1-800-Contacts goes far and beyond for their customer. I had one contact that had a nic on the outside. I contacted them via text and no questions or arguments they replaced it with two. Great company. I will continue to order from them.
By Deborah
Response from 1-800 Contacts· Mar 23, 2026
We're happy to hear that we exceeded your expectations! It's great to know that you had such a seamless experience with our customer service and replacement process. Thank you for your continued business and positive feedback.
I love 1800 contacts!! I’ve been using them for over 20 years!! I will continue to do so forever!!
By Kristi
Response from 1-800 Contacts· Mar 23, 2026
We're so happy to hear that you've had such a wonderful experience with us for over 20 years! Thank you for your continued loyalty; we appreciate it!!!
They are so kind, actually a person returned my call!! That rarely happens these days. Also, ordered contacts with my eye Dr. Same exact time, received my contacts promptly as they told me, today is 3-16-26, still haven't gotten them from eye Dr. That puzzles me. Thank goodness for this company!!
By Teresa R.
Response from 1-800 Contacts· Mar 23, 2026
We appreciate you taking the time to leave us a review. We're happy to hear that you had a positive experience with our customer service and prompt delivery. Thank you for sharing your experience!
I ordered online. Ordering was no problem. So convenient. Price was so much less than what I had been paying for them. I will order again. Thank you!
By DONNA
Response from 1-800 Contacts· Mar 23, 2026
We're happy to hear that you found ordering easy and convenient, and that you appreciate our pricing. Thank you for your positive feedback; we look forward to serving you again!
