1-800 ContactsReviews of 1800contacts.com

Contacts come earlier than expected. They feel amazing and the price was reasonable

Absolutely wonderful experience! Ordered contacts that didn’t work for me. Obtained a different prescription and received replacements within two days. Customer service could not have been better. The whole transaction was above and beyond.

If I could do a Negative 5 I would. I requested a change in my RX, they assured me once the Dr approved it the order would be shipped. An order was shipped, not what i ordered. No email/text notification saying they wouldn’t fill my Rx as requested. I did an online chat and the person assured me they would correct it and send me info to exchange my order. No exchange info received and I was out of contacts and had to open the box I was sent originally. I contacted the company AGAIN and was given the same shipping info. I had to send screenshots of the order and Rx and then they said they would exchange the order. It’s been like 18 days since I placed the original order, of course I had to open the box they sent and now can’t “exchange” them. I’m out of luck because my order wasn’t processed correctly TWICE.

Always very helpful with answering questions and making sure i receive the best price.

Overall, a good experience. But the online ordering process was a bit confusing. Got lenses quickly.

I went to order my contacts and the website said get 2-3 day shipping for $9.99. And the normal $14.99 was crossed out. It told me free shipping would be here October 27th. So I chose the 2-3 day shipping and it would not give me the discount. How convenient. So I started a live chat and Katie told me she would help me and give me the expedited shipping for only $8. I was very happy and thanked her and then she told me my order should arrive on October 27th. What?!?!?! So I asked her why that was and she said because they need to verify my prescription and that takes a few days and then with the weekend another few days. Funny I thought I was getting a discount when in reality I was actually paying more. I used to love ordering from 1-800 Contacts but from now on I will go to Walmart.

I was really surprised, but when I had a little trouble ordering because of my insurance, I used their online chat and it was amazing- smooth sailing and efficient, no joke. It wasn’t the AI expected- there was a human on the other end. Great service. Thanks, 1800Contacts!

Very convenient.