Overall
Overall, a good experience. But the online ordering process was a bit confusing. Got lenses quickly.
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 50 reviews with 4 stars · Clear filters
Overall, a good experience. But the online ordering process was a bit confusing. Got lenses quickly.
By customer
Overall, I’m very satisfied with my contacts. They are quite pricey.
By PAMELA P.
Response from 1-800 Contacts· Oct 12, 2026
We're glad you enjoyed your contacts and appreciate your feedback regarding our pricing structure.
Quick easy ordering and prescription upload.
By Chad
Response from 1-800 Contacts· Oct 12, 2026
Yay!! We are glad you enjoyed your experience with our smooth checkout and simple document submission process. Thank you for your feedback!
Easy to upload new prescriptions, easy ordering, fast delivery even with standard shipping method. Only not-so-great experience was when I was out of state and contacted customer service asking them to contact my eye doctor to get a copy of my prescription. 3 days later when I finally got home they STILL HAD NOT. That is unacceptable. Once I was home I uploaded the prescription myself. 2 weeks later my eye doctor said the NEVER contacted the office.
By Maryanne B.
Response from 1-800 Contacts· Oct 12, 2026
We are glad you enjoyed your experience with our smooth prescription upload process, simple ordering system, and rapid standard delivery times. At the same time, we recognize the frustration caused when our customer service team failed to reach out to your optometrist to obtain your vision details while you were traveling. Leaving you without assistance for days and failing to follow through on your request is not the level of support we aim to provide. We are reviewing our support protocols and internal communication channels to ensure our team promptly contacts healthcare providers when requested, preventing similar delays for our customers in the future. Thank you for sharing your valuable feedback with us.
My contacts came very fast!
By Jennifer
Response from 1-800 Contacts· Sep 25, 2026
We're happy to hear your contacts arrived quickly! We appreciate your positive feedback and thanks for taking the time to share!
Quick delivery
By Annette
Response from 1-800 Contacts· Sep 14, 2026
Thank you for the great review! We are so happy that you got your order with our speedy delivery. Thanks for sharing!
Professional....
By Dominic
Response from 1-800 Contacts· Sep 14, 2026
Thank you for the kind review! We are so happy to hear that you've had a great experience with us. Thanks for sharing!
Easy to use and fast
By Christine
Response from 1-800 Contacts· Sep 14, 2026
We're so glad to hear you found our service easy to use and quick on the delivery. Yay! We truly appreciate your positive feedback!