Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
491 reviews
ZIP Moving & StorageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ZIP Moving and Storage provides relocation and storage needs. Our success is based on a foundation of highly trained workers and a committed management team. We are characterized by speed, skill, and above all, experience gained in the many years moving homes and offices. In addition, ZIP Moving and Storage offers a high level of professionalism through fair and respectful communication with clients so that both parties have a pleasurable experience.
ZIP Moving & Storage (zipmoving.us) has 491 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
491 approved reviews, newest moderated first
Zip moving was on time and very efficient. The movers were extremely nice and willing to follow all instructions. Great company!
By Mona L.
Response from ZIP Moving & Storage· Nov 5, 2025
Dear Mona, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
I never did get a reply as to why my unload at the new house almost did not happen. If I had not had the team leader's phone number (when he texted he was on the way to pack up on Sunday), I couldn't have been able to contact anyone on Monday. The truck was scheduled to be unloaded on Monday at 4:30. At 4:45 I started calling the office and your number. The woman in the office had me on hold for over 30 minutes and she never picked up the phone. I finally hung up at 5:30. I was unable to get in touch with anyone! Our team leader KNEW on Sunday that the truck was to be unloaded on Monday at 4:30. We asked if it was to be the same crew so we knew how to tip. When he finally answered the phone at 6:00 on Monday, he said he was not working on Monday. He said the "office" was supposed to have called me to let me know they wouldn't be coming. WHAT!!! I was LIVID! We had no idea there was a change. The team leader DID show up at 7:15 with a team and they unloaded us. They left around 10:00 PM. But please know the panic we had between 4:30 and 6:00 not hearing from ANYONE! Fortunately, we only had one item that was lost - but no one told us what happened to the garden table. Nothing was broken and our job was finally delivered. Not sure why there was a break down in communication from the company.
By ED
Really terrific communication. Anticipated and solved issues before we had a chance to worry. Both moving crews were terrific - worked hard, did a great job, and were friendly. Very good experience. Would use them again and again.
By Anthony C.
Response from ZIP Moving & Storage· Oct 12, 2025
Hey Anthony, Thank you so much for your wonderful feedback! We're thrilled to hear that our team’s communication and proactive approach made your move a smooth one. It’s great to know both crews impressed you with their hard work and friendly attitude. We truly appreciate your trust and kind words — we'd be honored to help you again anytime!
They quoted me an estimate based on the amount of items and type of items they were moving. The estimate was for 2 hours at $230 an hour. At no point during the phone conversation or estimate did they mention there was a 4 hour minimum. I discovered this when they sent the bill. They bill monthly. I got a bill due on the same day it was emailed. I didn’t see it for a few days so I managed to rack up 3 days of late fees. They did nothing to correct the late fees. When they returned our items, the boxes and totes were crushed, ripped, damaged. One of our furniture items was damaged and someone attempted to cover it up with paint. They scuffed the brand new painted walls in several places. Finally, I paid for a month in advance of storage. The items were moved out of storage after 10 days. Therefore, I should be refunded 2/3 of the month. They said I was only owed 4 days instead of 20, and they still haven’t paid me the refund, nor have they responded to my inquiry about the correct refund amount. This company scams you out of money.
By Jeremy H.
Response from ZIP Moving & Storage· Nov 5, 2025
Dear Jeremy, Thank you for your feedback. We strive to maintain transparency in all our services, and we’d like to clarify a few points regarding your experience. Our hourly minimums, including the 4-hour minimum for moving services, are part of the standard terms and conditions shared in written documentation as well. Billing timelines and due dates are also outlined in our documentation. As for your concerns regarding damaged items and property, we have no record of a formal claim being submitted regarding these issues. If you experienced any damages during your move, we encourage you to contact our Customer Service Department at 855-947-6543 so we can provide guidance on the proper steps to file a claim. Our team previously reviewed and addressed your concerns directly, including any billing discrepancies. Should you need further assistance or believe any part of your case remains unresolved, please feel free to reach out.
The movers were friendly. They damaged my desk and a box of items. Completely understand that happens and movers were honest about. After the move, I reached out to their customer service team about it. They were unhelpful and wouldn’t acknowledge it. Now they are not returning my emails. They also charged me for services that I didn’t use and won’t refund me for it.
By Colinjodonnell
Response from ZIP Moving & Storage· Nov 5, 2025
Dear Colin, Thank you for your review. We appreciate your acknowledgment of our moving team’s professionalism. After reviewing our records, we were unable to locate a submitted damage claim regarding the items you referenced. In order for our Claims Department to properly review and address such matters, a documented report is required. If you haven’t already done so, please contact us directly at 855-947-6543 so we can provide the appropriate claim form. Additionally, if you believe there were billing discrepancies, our team would be happy to review the charges with you. Please note that all billed services are based on the signed paperwork and the final bill of lading provided at the time of the move. We remain available to assist you and welcome the opportunity to resolve this through the proper channels.
Efficient, friendly, reliable.
By Stephen O.
Response from ZIP Moving & Storage· Oct 12, 2025
Hey Stephen, Thank you for the great review! We’re so glad to hear you found our team efficient, friendly, and reliable — that’s exactly what we strive for. We appreciate your support and hope to help you again in the future!
The movers were efficient and very professional. Would definitely use them again.
By Twanabeatty
Response from ZIP Moving & Storage· Oct 12, 2025
Hey Twana, Thank you so much for your kind words! We're thrilled to hear that our team was efficient and professional during your move. At Zip Moving and Storage, we strive to make every move smooth and stress-free, and it's great to know we hit the mark. We truly appreciate your recommendation and would be happy to assist you again in the future!
Christian's team was excellent! They were organized, careful with my furniture, and did not waste time. Nothing was damaged. The estimate was competitive and fairly accurate. They even asked me at the end if there was anything that was in the wrong place and needed to be moved. I will absolutely use them again!
By Terri Lee P.
Response from ZIP Moving & Storage· Oct 12, 2025
Hey Terri, Thank you so much for your thoughtful review! We're thrilled to hear that Christian and his team provided such excellent service. Being organized, efficient, and careful with your belongings is exactly what we aim for on every move. We're also glad to hear the estimate was fair and accurate. It means a lot that you'd choose us again — we’ll be ready whenever you need us!
