ZIP Moving & StorageReviews of zipmoving.us

My colleague referred me to Zip Moving. They moved us on Sept 22. The movers put a hole in our drywall coming up the main entry stairs. I was irritated since we just had the house painted, but it wouldn’t have been that big a deal if they had made restitution. It’s been over two weeks since our move and we’ve heard nothing about repair, despite sending multiple emails to the company. I told my colleague I was surprised given her high praise of the company. I definitely would not use them again.

Great experience with this ZIP moving! The team was on time, professional, friendly, and very careful with the items. They made the whole move easy and stress-free. Everything arrived safely, and I would definitely recommend them! I also love that they kept us informed of every step. Thank you Zip Movers!!!

Based on our experience with numerous moves over the years, we can say unquestionably that ZIP Moving is one of the very best in the business for the DC area (and beyond). From start to finish, the moving team excelled and easily were the most professional moving team we’ve ever encountered. Armando, Reyes, and Montiel arrived on time, handled our belongings with care and kept them well-organized, and worked hard throughout the move to meet their estimated time. Perhaps best of all, there were no hidden surprises or unfair surcharges at the end. Everything was exactly as it should have been, and they’ve certainly earned their various ratings of excellence – from the BBB, TrustPilot, Google, and more. Well done, guys....we definitely will be turning to them again when we’re ready for our next move!

Good equipment and good handling of belongings.

The team of three worked diligently, carefully and cheerfully. It was an excellent moving experince.

I had an outstanding experience with Zip Moving and felt it was important to recognize the exceptional service they provided. Every interaction with the company was professional, courteous, and customer-focused. The moving crew arrived on time, handled my belongings with care, and completed the move efficiently and without any issues. The entire process was seamless. What truly distinguished Zip Moving was their commitment to customer satisfaction. During the move, the company proactively contacted me to ensure everything was going well and encouraged me to reach out immediately if I needed anything. That level of follow-up and attention to the customer is something you don’t see very often. Having hired multiple moving companies over the years, I can confidently say this was the best moving experience I’ve ever had. I highly recommend Zip Moving to anyone looking for a reliable, professional, and customer-focused moving company.

Extremely disappointing interstate move. Damaged, missing belongings, inadequate staffing, poor communication, and unacceptable claims process. Our move was arranged by Interstate Moving Company and subcontracted to Zip Moving & Storage. Unfortunately, our experience with Zip was extremely stressful from start to finish. We paid for a half-pack service, but the crew was understaffed and unprepared for the size of the move. The driver arrived late, ran out of packing materials and used our supplies. I helped pack until approximately 3:00 a.m. The move was not completed within the scheduled timeframe, and our realtor had to provide access so they could return for belongings left behind. The driver arrived without the proper equipment to transport our golf cart, forcing us to hire another company. A very concerning incident involving an additional worker called demanding payment to driver. The driver was on the phone arguing with him, told me he needed to pay the worker or "something bad could happen" and was gone for hours. I was with my 9-year-old son and should never have been placed in the middle of that situation. No acknowledgment from Zip after reporting. Our belongings were placed into multiple storage units, handled several times before delivery and when we received our property a month later, we discovered numerous damaged and missing items. The claims process is equally frustrating. Items were denied as having "pre-existing damage" even though the company could not provide detailed original documentation supporting that determination. Other damaged items were denied because the company claimed its crew did not pack them, despite our paying for half-pack service and the movers handling, loading, storing, reloading, and delivering our belongings. We have completed multiple military-related moves. This one was not military. Never experienced anything like this. I would never recommend Zip Moving & Storage after this experience.

Amazing job! Very careful taken of my items