Great product
Great product, incredible customer service and a thirst for always improving.
By Jason
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
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335 reviews
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Zen Planner is an all-in-one software solution that powers every aspect of managing a fitness business. More than member management software or a CRM - it's a game-changer that helps you transform your gym. Simplify daily administrative with member and staff management, automated billing, and revenue recovery. Keep track of your member's progress with workout, skill, and belt tracking. Attract and convert new leads with a branded website, AI-driven tools, and automated marketing campaigns. The Campaign Marketplace, Zen Planner’s Quick-Start Marketing Toolkit, offers over 50+ prebuilt email, website and SMS campaigns to help you re-engage clients, promote new programs, and drive results effortlessly. Connect with your leads and members through integrated chat, 2-way SMS, and voice calls. Manage your member engagement, sales, and marketing from one place. Access all these features through the Zen Planner app that lets you manage your business anytime, anywhere.
Zen Planner (zenplanner.com) has 335 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
335 approved reviews, newest moderated first
Great product, incredible customer service and a thirst for always improving.
By Jason
Zenplanner is such a great way to keep track of members. It has so many features. We have been using Zenplanner for a few years now and we are still learning and finding ways to make everyone's experience great. Thanks Zenplanner for helping us keep all memberships and attendance on point.
By Lisa
Best platform out there, but it's really more a case of taking the most good with the least bad. I very frequently have issues with my billing that I have to go in and manually fix (assuming I even realize the issue in the first place, or when a customer complains) on known bugs in the ZP system. Customer service is nice enough when you can get them on the phone in any form of timely manner.
By Joe
Zen planner has revolutionized the way we do business. The customer service is impeccable and the product is fantastic!
By Fit For I.
Zen Planner provides me with all of the tools I need to successfully manage my CrossFit Box, and their customer service is responsive, friendly, and helpful.
By Michael M.
Lots of data that you can't get to. Cludgy interface that doesn't let you manipulate or compile any meaningful data. It does a lot but it doesn't scale well. Lots of big options, but none of them do the full job in each area.
By Bronson
The app sucks and there’s no ongoing education or improvements. I’m actively looking for a better product and will likely change soon. Gregory
By Gregory
Easy to use. Helpful team/staff.
By Maurice