Their customer service is impeccable …
Their customer service is impeccable every time!
By Keri
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
335 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zen Planner is an all-in-one software solution that powers every aspect of managing a fitness business. More than member management software or a CRM - it's a game-changer that helps you transform your gym. Simplify daily administrative with member and staff management, automated billing, and revenue recovery. Keep track of your member's progress with workout, skill, and belt tracking. Attract and convert new leads with a branded website, AI-driven tools, and automated marketing campaigns. The Campaign Marketplace, Zen Planner’s Quick-Start Marketing Toolkit, offers over 50+ prebuilt email, website and SMS campaigns to help you re-engage clients, promote new programs, and drive results effortlessly. Connect with your leads and members through integrated chat, 2-way SMS, and voice calls. Manage your member engagement, sales, and marketing from one place. Access all these features through the Zen Planner app that lets you manage your business anytime, anywhere.
Zen Planner (zenplanner.com) has 335 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
335 approved reviews, newest moderated first
Their customer service is impeccable every time!
By Keri
Starting my 3rd year using it and LOVE it! Very easy to use, great interface and they are always innovating.
By Sanjit M.
Loading measurements is a pain, there should be a way to load multiple data points at once. Reporting function isn’t too user friendly. Manages many parts of our business very efficiently.
By Tyson
Feedback is poor being in the UK and very general responses - hard to run a business when we have problems with payments.
By Gemma
Always someone there to help if needed. Friendly and patient. Love it and recommend this program to any crossfit or martial arts school.
By Angelo
Very happy with Zen Planner. I would love to have a search option in the retail site, but other than that it is wonderful
By Julee
Without a doubt the best customer service I've ever had. Great people top to bottom.
By Customer