Zen PlannerReviews of zenplanner.com

Great service great response better for my customers

There is so much help and support when you need it! User friendly program! HUGE timesaver!

The navigation is not intuitive. You trip over the same functions in random places of the application. And when you go looking for it again, it's gone. The out-of-the-box materials are geared towards a "School" and not fitness/health specific. The terminology used in the When you perform a task in the financial area, like Make a Payment, there isn't a confirmation page. When I did my first one the other day I had no idea what to expect when I clicked the button. And it was just 'done'. And Make a Payment sounds like I'm making a payment as a business owner on a bill I owe, not that I'm Getting Paid by a customer for a bill they owe. The Help section reads like a blog without useful screen shots and field level definitions. Prospects - how in the world, do you get a Prospect's status to change? the fields are uneditable the main page. you have to constantly go into the update window with all the tabs. When I see the Prospects tab, I can create custom reports but the main page will not accept any updates in the format of the content. The default view of the People workspace is not helpful - you need to be able to change the columns on the main pages you use all the time and have the sort sticky so it's not a complete reset everytime you access the page. I want to sort by Prospect status but that's not a column I can see on this page. And I don't want to run all these custom reports - the defaults need to be usable. AND all of this combined with the limited functionality in the Mobile version of the business side of ZenPlanner. As a small business owner, I have to have to my phone in my hand 24/7 to connect with customers and attract new members through a half dozen channels, none of which are integrated with ZenPlanner as far as I can tell. But I need ZenPlanner, too, to run the business and to use it I have to chain myself to a laptop for hours. Also, I've seen in CrossFit Owner's forums lots of complaints about ZP crashing and after using it for several hours at a time this week, I experienced a lot of crashes as well. Please add a Show Password option on the login page. To run a small business you have to use 2 dozen applications per week and another dozen every month. It's a lot of passwords and not being able to 'see' what you are typing to determine if you just fat-fingered the entry or if you typed the wrong password. Most of the time, I login with my password and the interface flashes up (so the login was correct) but then crashes back into the login page saying the login was wrong. Then I login again and it logs in correctly to the main page. Weird. Get a hold of a cognitive design expert. I've run Product Management teams for enterprise b2b software for 10 years and been part of the technical deployments for another 7. I learned early on that being in charge of the product didn't qualify me as a designer. Product leaders owe their customers an intuitive experience and ZP could be 'the' product for small businesses like mine if it nailed the design. The application looks and feels like it was lead by engineers who are churning out functionality. Relieve them of the burden of having to design for the customer as well - it's a different skill that requires a lot of time and effort to establish what the customer's business needs are. Let the engineers focus their time on scalability and reliability issues even if it means some re-architecture of early design issues that are blocking the speed and agility you need to compete with Triib and MindBody that are also struggling to be 'the go to' backbone of the business' you are targeting. It's encouraging that you are asking for feedback. Good luck!

Excellent. Relatively intuitive software. Any problems I have had the zen planner team have helped me make adjustments.

The customer support is great, I would give their response time and support 4 stars. But I think ZP needs to improve the use of the site. Entering a new member is fairly easy, some of the reports are easy to run. If not, I can email customer support and they are quit to assist me. The retail section, it takes a while to update or delete one item, you have to do it one at a time. The site times out or logs me out after not using it for about 10 minutes, this get frustrating because I have to log in, then an error pops up, so I have to completely close out my screen and log back in. Very time consuming.

Great platform for scheduling, processing payments and integrating functions with an existing website. Customer service is fast, friendly and effective. Very happy to be using ZenPlanner for streamlining my business operations so I don't have to manage multiple platforms and do a bunch of tasks manually.

Glitchy platform. Not user friendly. Tech support team are difficult. I understand that Zen Planner is one of the best platform for gym mamnagement, and when I use Zen Planner on a daily basis, Iam disappointed that this is as good as it gets.

Set up is fast... get you going then its harder to get good information.