Zen Planner is soooo easy to use and …
Zen Planner is soooo easy to use and the customer service is excellent! It has made my business life easier!!
By The Power F.
Response from Zen Planner· Jan 29, 2018
Happy to hear it - thanks for the feedback!
Wednesday, November 4, 2026 · Customer reviews of US businesses
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335 reviews
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Zen Planner is an all-in-one software solution that powers every aspect of managing a fitness business. More than member management software or a CRM - it's a game-changer that helps you transform your gym. Simplify daily administrative with member and staff management, automated billing, and revenue recovery. Keep track of your member's progress with workout, skill, and belt tracking. Attract and convert new leads with a branded website, AI-driven tools, and automated marketing campaigns. The Campaign Marketplace, Zen Planner’s Quick-Start Marketing Toolkit, offers over 50+ prebuilt email, website and SMS campaigns to help you re-engage clients, promote new programs, and drive results effortlessly. Connect with your leads and members through integrated chat, 2-way SMS, and voice calls. Manage your member engagement, sales, and marketing from one place. Access all these features through the Zen Planner app that lets you manage your business anytime, anywhere.
Zen Planner (zenplanner.com) has 335 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
335 approved reviews, newest moderated first
Zen Planner is soooo easy to use and the customer service is excellent! It has made my business life easier!!
By The Power F.
Response from Zen Planner· Jan 29, 2018
Happy to hear it - thanks for the feedback!
I have been with Zen Planner for over two years and have been very pleased with the functionality on the back end for reports, and for the member experience on the athlete side. Best of all I appreciate the price. As a small business, every little bit counts.
By Angelina
I love how user friendly and affordable Zen Planner is! It is easy to use and navigate through. Zen Planner integrates with your website and social medial. There are tons of pre-made automations that can easily be edited to perfectly fit your business. Zen Planner provides free webinars on a regular basis to help teach you how to use the software. The list just goes on and on! What I like most is that Zen Planner is MODERN!!! I love that I can have my members fill out all of their information on an iPad and then just email it to them. NO PAPER necessary! I would (and do) recommend Zen Planner to anyone!
By Michelle
Response from Zen Planner· Jan 29, 2018
Thanks for the feedback, Michelle. We're happy to hear Zen Planner is making your business life easier!
We've been using Zen Planner for a few years and it's quite a good program for tracking student attendance. The company is proactive. There are still some glitches in the system which cause a few headaches now and then, and definitely room for improvement, but all in all they provide a good service.
By Dan
There are many features that don’t exist or that are very complicated to use. Simple things like changing a bill date even when I go through the help center just don’t work for me. Would love to be able to change the coach for a class through the app but it is a long process on the back end instead. We would also love different payment options for drop ins to chose when registering online. Would love to be notified of everyone’s bill that is paid automatically in one email vs each individually. Lastly, the fact that I have to go through a separate merchant account to refund a payment is a pain and should be a more streamlined process.
By Rachel
Response from Zen Planner· Feb 15, 2018
Hey Rachel! We're always trying to improve the software, so comments like these are exactly what we use to decide where our development resources go moving forward. If you haven't yet, these would be great feature requests that you can reach out to our customer advocates with. They can be reached at 1-866-541-3570 or [email protected]. Hopefully the software is working in other respects for you, but please let us know if you experience any issues!
Love the application and the professionalism of their team. Very happy with their business approach towards us as customers. Highly recommended.
By Ryding Evolution Indoor Cycling S.
Response from Zen Planner· Jan 29, 2018
We're happy to hear you are loving the app - thanks for the feedback!
Megan Rocks!!!!
By Michael
Response from Zen Planner· Jan 29, 2018
We think so too! : )
Amazing. Bringing my business into the 21st century. Thanks
By Charles
Response from Zen Planner· Jan 29, 2018
Thanks Charles!