Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
354 reviews
YourGreenHousesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
YourGreenHouses is a premium greenhouse manufacturer that has been serving growers across the United States and worldwide since 2009. Our greenhouses are produced in Europe and ship directly to your door with free nationwide delivery across all 50 states.We offer three main product lines to suit every space and growing goal. Our polycarbonate range covers compact backyard structures through to large commercial setups. Our Nordwood line combines slow-grown Nordic spruce with tempered glass for customers who want a premium garden room aesthetic. Our Scandiglas range offers high-performance tempered glass structures available in multiple configurations including standard, Accoya, Pyramid, Lean-To, and T-Shape Orangerie.Every greenhouse we sell comes with a manufacturer warranty that varies by model and product line, designed to give you long-term confidence in your purchase. Our support team is available from the moment you place your order through to assembly and beyond.We have served hundreds of thousands of customers across multiple continents over 15 years of manufacturing. Every review we receive helps us improve and serve our customers better. If you have had an experience with us, we want to hear it.
YourGreenHouses (yourgreenhouses.com) has 354 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
354 approved reviews, newest moderated first
Friendly and knowledgeable sales person—Carlos. Thankfully, not pushy!
By Beverly
Response from YourGreenHouses· Apr 28, 2026
Hi Beverly, thank you for the lovely feedback! We're really glad Carlos made a great impression. We'll be sure to pass this along to him!
Really can’t do a survey yet cause I haven’t gotten anything yet.
By merrill W.
Response from YourGreenHouses· Apr 20, 2026
Hello Merrill! We totally understand not being able to provide a prompt review about us without having the product. However, we were interested in receiving your thoughts and feedback on our service and purchase. If you run into any problems or issues during the period when you're waiting on your order, feel free to reach out to us and we'll be more than happy to help you. YourGreenhouses team
Little quirkie on order, got through it.
By Richard B.
Response from YourGreenHouses· Apr 28, 2026
Hi Richard, glad you got through it! If there's anything we can do to make things smoother going forward, our team is here to help.
So far so good. Easy to find the one I think she will like. Process was easy. Now if shipping and receiving is as good? Hopefully easy assembly.
By Kathy G.
Response from YourGreenHouses· Apr 28, 2026
Hi Kathy, so glad she's going to love it! We'll do our best to make the shipping and delivery experience just as smooth. And hang tight on the assembly, it's more straightforward than it looks!
Great customer support and communication, easy checkout, and a wonderful payment plan option which made the dream of owning a greenhouse a reality for me!
By Ashley G.
Response from YourGreenHouses· Apr 28, 2026
Hi Ashley, thank you so much for the kind words! We're really glad the payment plan made it possible and that the support team was helpful throughout. Enjoy your greenhouse!
The greenhouse is durable and works great.
By Moriah F.
Response from YourGreenHouses· Apr 28, 2026
Hi Moriah, thank you for the review! Really glad to hear it's holding up well and doing its job. Enjoy it!
Ordered the greenhouse on March 8th. I was told there was a 2-3 week shipping time. It took about 3 weeks to get into the United States. FEDEX shipment went to Memphis where it was immediately placed on a customs hold because the manufacturer had not supplied the required customs forms. I contacted support right away and called every day for over a week to see if they had supplied the information. FEDEX called me everyday with an update waiting for the proper paperwork. Today I was informed that FEDEX would be processing the product for return if they don't have the information by tomorrow. I suggest everyone read the comments on their Facebook advertisements. Apparently timely shipping is another issue they have. Update the reply by the manufacturer below is a lie. Federal Express processed my package for return to shipper this morning. Now I'm going to have to file a scam report with my bank to get my money back. Hopefully somebody at that company goes to jail. Update After I wrote this review the company your greenhouses.com reached out to me to explain that the problem was between Federal Express and the United States custom service and it was out of their control. They did refund me my money and the transaction was very polite and non-confrontational. Given that the problem was not with this company I probably would do business with them again
By R M.
Response from YourGreenHouses· Apr 8, 2026
Hello R Miner, Thank you for sharing your experience and we sincerely apologize for the frustration this caused. You were right to expect better communication throughout this process. To provide some context — FedEx implemented new customs documentation requirements in April that affected shipments in transit. As soon as we were made aware of the hold on your order, our team submitted the required paperwork and the tracking now reflects that. Your greenhouse is currently on its way and expected to reach you within 3 to 4 business days. We understand this is not the experience you signed up for and we take full responsibility for ensuring this does not happen again. Our team has already been in touch with you directly and we are monitoring your shipment through to delivery. We appreciate your patience and hope the greenhouse is everything you expected once it arrives. - YourGreenHouses Team
I love my greenhouse so far. It is super stable and functional. I do think the instructions were a bit confusing and I may have built it slightly wrong. For example I never got the pop up window to work and now it's just a flimsy window I hold down with the weight of a brick. So better instructions would be great. All the materials are really durable and nice, except the handles, but their customer service is really amazing, which is huge in my opinion for product selection, and they have sent me new handles. Also they were available throughout the build process whenever I had a question.
By kelly B.
Response from YourGreenHouses· Apr 28, 2026
Hi Kelly, thank you for the lovely review! Really glad to hear the greenhouse is stable and that our team was there for you throughout the build. We're sorry the pop-up window gave you trouble and that the instructions weren't as clear as they should be. That's feedback we're actively working on.
