Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
354 reviews
YourGreenHousesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
YourGreenHouses is a premium greenhouse manufacturer that has been serving growers across the United States and worldwide since 2009. Our greenhouses are produced in Europe and ship directly to your door with free nationwide delivery across all 50 states.We offer three main product lines to suit every space and growing goal. Our polycarbonate range covers compact backyard structures through to large commercial setups. Our Nordwood line combines slow-grown Nordic spruce with tempered glass for customers who want a premium garden room aesthetic. Our Scandiglas range offers high-performance tempered glass structures available in multiple configurations including standard, Accoya, Pyramid, Lean-To, and T-Shape Orangerie.Every greenhouse we sell comes with a manufacturer warranty that varies by model and product line, designed to give you long-term confidence in your purchase. Our support team is available from the moment you place your order through to assembly and beyond.We have served hundreds of thousands of customers across multiple continents over 15 years of manufacturing. Every review we receive helps us improve and serve our customers better. If you have had an experience with us, we want to hear it.
YourGreenHouses (yourgreenhouses.com) has 354 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
354 approved reviews, newest moderated first
Was easy to view and find what I wanted and easy to order.
By dhilts
Response from YourGreenHouses· May 6, 2026
Hi, thank you for the feedback! Really glad the browsing and ordering process felt easy. We hope you love it when it arrives!
Greenhouse was never delivered when they said it would be delivered. Was told 3 different stories of where it was. The first story was that the delivery truck had an oil leak. Then I was told it was stuck in a port in Europe and finally I was told it was still in production. Finally was able to find a workin phone number of course no one answered in the service department but sales picked up immediately. Told them what happened and they advised me Bruno would be getting back to me within the hour never heard back from them. This company is a scam.
By Munstead hollow F.
Response from YourGreenHouses· May 4, 2026
We sincerely apologize for the experience you have had and completely understand your frustration. You deserved consistent and accurate communication throughout this process and we fell short of that. To provide some context: we have been dealing with a real disruption at the Port of Antwerp that affected a number of our shipments. This situation caused delays and, in some cases, inconsistent updates as circumstances changed rapidly. We understand that receiving different explanations without a clear resolution is unacceptable regardless of the reason, and we take full responsibility for how this was communicated. We also sincerely apologize that the callback our team promised never happened. That should not have occurred. Someone from our team will be reaching out to you directly today with a full update on your order. We are committed to making this right.
The website was hard to navigate keeping which house I wanted and what additional options we wanted.
By Cheryl
Response from YourGreenHouses· Jun 11, 2026
Hi Cheryl, thank you for the honest feedback about the website navigation. We are sorry the process of keeping track of your selections and add-ons was confusing — that is useful feedback we will pass along to improve the experience. Your order is currently awaiting shipment and our team will be in touch with an update soon.
Burno was really helpful. I had been looking at these ever since a tornado hit use in February, and the siding was all broken and all I had left was a 6x8 ft structure with no walls.
By Linda
Response from YourGreenHouses· Jun 11, 2026
Hi Linda, thank you for sharing this and we are glad Bruno was able to help you after everything you went through.
Great customer service. Nice, friendly folk. Thank you. Looking forward to receiving it, setting it up and finally getting some gardening growing.
By Kathy G.
Response from YourGreenHouses· Jun 11, 2026
Hi Kathy, thank you for the kind words! Really glad the team made a good impression. We cannot wait for you to get your greenhouse set up and start growing.
Ordered greenhouse on February 1st was suppose to ship March 20. then they changed shipping to Late April. Company has not responded to emails or phone messages, Had to file a dispute with my credit card company. Terrible customer service.
By Greg K.
Response from YourGreenHouses· May 2, 2026
Thank you for your feedback Greg. We sincerely apologize for the lack of communication — this falls well below the standard we hold ourselves to and we take full responsibility for that. We have identified an internal communication issue that resulted in your messages not reaching the right team, and we are addressing this to make sure it doesn't happen again. Your order and situation are being reviewed and we will be reaching out to you directly to make this right.
Simple to order and I even was shown that the product was in stock
By Robert B.
Response from YourGreenHouses· Jun 11, 2026
Hi Robert, thank you for ordering! Just to set the right expectation — our greenhouses are built to order at our factory, so your order is currently in the manufacturing phase. We will keep you updated as it progresses toward delivery.
Very informative, pleased with the knowledge of Josh.
By Paul S.
Response from YourGreenHouses· Jun 11, 2026
Hi Paul, thank you for the kind words about Josh! Really glad he was informative and helpful throughout the process.
