Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
352 reviews
XP HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
The customer service was amazing! I was given updates through the whole process so I always knew what step my order was in. They were also very polite. And my glasses are perfect!
By JAM
Response from XP Health· Jul 17, 2026
We are so happy to hear that our customer service kept you informed and that you love your perfect new glasses! Thank you for your kind words.
Quality products. I've never had to return a pair of glasses. They've always come before the expected date. Selection has been good for Sunglasses, but there are times you might not find exactly the pair you want, but you just need to wait till they restock.
By Fischer
Response from XP Health· Jul 17, 2026
We're so happy to hear you've consistently received quality products and prompt deliveries! We appreciate your patience and understanding regarding our sunglasses selection and restock times. Your feedback helps us improve our inventory.
I need glasses for all distances and XP health has made shopping for glasses painless and fun! When at “home try on” not available, they make the return process easy when the rare “not a good fit” situation happens. They also make the lens replacement process—for scratched lenses—easy and timely. XP health is my go to marketplace for eyewear!
By Ann S.
Response from XP Health· Jul 17, 2026
We're so happy to hear that we've made your glasses shopping experience painless and enjoyable! We truly appreciate your kind words about our easy return and lens replacement processes. It means a lot to us that we are your go-to for eyewear. Thank you for your wonderful feedback!
The products I have received and used have been great and high quality.
By Happy C.
Response from XP Health· Jul 17, 2026
We are so glad to hear you are happy with the quality of our products. Thank you for your wonderful feedback!
XP Health has an easy to follow process in their app, the product comes within a couple of weeks, and it’s inexpensive but not cheap. We love ordering from XP Health, and we intend to always use our credits each year.
By Steph M.
Response from XP Health· Jul 17, 2026
We're so happy to hear you find our app process easy and appreciate the value and quick delivery of our products. We're glad you intend to continue using your annual credits with us!
I love that I can try on the glass frame virtually. Some frames you can try at home, too. If they do not fit or you do not like them, you can return them. I like that they have a sizing kit. I was not expecting that. The customer service is easy to reach and very accommodating. I wish I had realized that I would have to pay extra for the lenses. I thought they would be included. But that is not the fault of XP Health. That was me not understanding that the lenses would be extra.
By Laura C.
Response from XP Health· Jul 17, 2026
We're so glad to hear you appreciate our virtual try-on feature, home try-on option, and sizing kit! We also truly value your positive feedback regarding our customer service team. We understand that the progressive lens pricing might have been an unexpected detail, and we appreciate your understanding. Your feedback helps us to continually improve how we communicate our offerings.
They provide a great discount on my expensive contacts. Also, they are very prompt with returning emails/ phone calls. They will alert you if your order needs to be changed in order for them to fill it. Anyone I have spoken to there has been pleasant and knowledgeable. Good Service!
By Christina M.
Response from XP Health· Jul 17, 2026
We are so pleased to hear about your positive experience with our service and the value you found in our discounts. It's wonderful to know that our team's promptness and knowledge made a difference for you. We truly appreciate your kind words.
Everyone I spoke were very helpful. I did not enjoy ordering online. The site gets confusing . Never received an actual receipt. Also, the sunglasses are not as dark as the ones I purchased in the past at Costco,
By JLK
Response from XP Health· Jul 17, 2026
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with our online ordering process and the receipt. We're happy to reach out to get you your receipt! We also apologize that the sunglasses were not as expected. We are always working to improve our website and product descriptions. Thank you for your feedback
