Xchange TicketsReviews of xchangetickets.com

3200 Kirkwood Highway, Wilmington, Delaware

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The Fair Hearing score

4.5/ 5

Excellent

332 reviews

Xchange Tickets4.5Excellent

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About Xchange Tickets

Xchange Tickets is an Online Ticket Exchange Marketplace that allows buyers to purchase tickets from vetted and approved sellers. We are specialized in Sporting & Entertainment Event Tickets including popular Concerts, Theatres & Festivals. Fans can trust us for the best available seats at the venue. We take pride in helping people witness thrilling sporting action and entertainment live worldwide. Your satisfaction is guaranteed with ease of use and friendly customer service.

Xchange Tickets (xchangetickets.com) has 332 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: xchangetickets.com
Website: xchangetickets.com
Category: Events & Venues
Location: Wilmington, Delaware
Listed on The Fair Hearing: 2026

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Jan 7, 2025

London NYE fireworks

Purchased tickets for the NYE fireworks in London last minute, website had strong reviews on trustpilot otherwise I would of not purchased the tickets. Advised they would turn up 1/2 hours before the event, tickets actually turned up at 20:50 still enough time to queue but had assumed we where not receiving tickets so made other plans. Decided to head down to try and get in the fireworks as last entry was at 22:30 however we where turned away as the ticket format wasn't on Ticketmaster, they refused to even try scanning the tickets so unsure if they where genuine or due to policy from the event. In all fairness to ticket xchange they issued a full refund straight away as it appears there was lots of issues with these tickets.

By Ben

Response from Xchange Tickets· Jan 11, 2025

Dear Sir/Madam, We sincerely apologize for the significant inconvenience you experienced at The Mayor of London’s Fireworks show due to the online e-ticket links provided by the third-party seller not working, which resulted in your entry being denied. Unfortunately, approximately 9% of orders involving online e-ticket links were denied entry, as those e-tickets were deemed fake despite having valid barcode tickets indirectly supplied by Ticketmaster. Stewards at some entry points specifically targeted tickets not purchased directly from Ticketmaster, insisting tickets be on the Ticketmaster app or account. However, the majority of our customers did gain access to the event with these e-ticket links. We have already issued a full refund to you, which should arrive back on your card within 10 working days of our email of refund confirmation. Please contact us at [email protected] if you have not received the refund confirmation email from us with your order reference in the email subject. Once again, sincere apologies. We deeply regret the trouble this has caused. Many thanks, Sales Team