X1MatsReviews of x1mats.com

Response from X1Mats· Nov 19, 2025

Hi Echo RS, We take all feedback seriously, but after thoroughly reviewing our records, we were unable to locate any order or communication under your name. This is unusual, as we keep detailed logs of every customer interaction and warranty claim. At X1Mats, there is a clear process in place for any fitting concerns. Once verified through photos, a replacement is always produced and shipped. We never leave a customer unresolved, which makes this situation very concerning if accurate. To assist you properly, please reach out to us directly at [email protected] with your order number, full name, and vehicle details so we can investigate immediately. If the purchase was not made through our official website or verified partners, it’s possible it did not come from us. X1Mats has been serving customers worldwide for over 5 years, and our commitment to quality, fitment, and customer care remains the reason so many trust us with their vehicles. We’d appreciate the chance to verify this and make things right if this was indeed an X1Mats order. — The X1Mats Team

Response from X1Mats· Oct 15, 2025

Hello Callum, Thank you for sharing your feedback. We’d like to clarify a few details for transparency. Your order was for a right-hand drive configuration, which we do offer for select vehicle models. However, your specific model required additional development and fitment work to ensure the mats met our exact standards for precision and quality. This process takes longer than standard left-hand drive production, which is why our team advised a 35-working-day timeline. You accepted this adjusted schedule, and we also refunded the expedited shipping fee immediately after confirming the update. Throughout the process, our team remained responsive via email. The only calls we missed were those made outside our operating hours, as you are located in the UK while our customer service operates on U.S. time. Once you decided to initiate a refund request through your bank, we respected your decision and allowed the process to move forward from your end. To clarify, X1Mats is not a scam and has not gone out of business. We’ve been proudly operating for over 5 years, producing premium, custom-made mats for customers worldwide. The consistent communication, issued refund, and updates on production timelines all reflect our transparency and commitment to doing things the right way. We regret that this experience wasn’t as smooth as intended, but please rest assured, delays on special configurations are never about neglect; they’re about taking the extra steps to get it right. -X1Mats Team

Response from X1Mats· Oct 15, 2025

Hey Gina Marie, We’ve checked our records thoroughly and couldn’t locate any order or inquiry under your name or email. To assist you properly, please reach out to us directly at [email protected] with your order number or confirmation email, and we’ll be happy to look into this right away. At X1Mats, we take every concern seriously, but we also want to ensure all reviews reflect genuine customer experiences. As of now, we have no record of any order or pending shipment under your details. For transparency, X1Mats has been serving customers worldwide for over 5 years, producing custom-made, premium-quality mats and maintaining full tracking on every shipment. If you are indeed a customer, please contact us so we can resolve this immediately. If not, we kindly ask that this review be updated or removed to maintain fairness for all. -The X1Mats Team

Response from X1Mats· Oct 15, 2025

Hello Marky, We can’t thank you enough for this thoughtful and detailed review, and for recognizing both the quality of our mats and Chris’s efforts! We completely understand your frustration with the delays and communication gaps, especially when you were so excited to receive your custom set for your RS5 Coupe. Producing precision-fitted mats sometimes takes longer than expected when exact measurements aren’t available, but we know that shouldn’t come at the cost of smooth communication. We’re already working on tightening coordination between our fabrication and customer service teams to make sure updates flow faster and clearer moving forward. That said, we’re thrilled to hear that once your mats arrived, the craftsmanship, fit, and durability exceeded expectations and that you noticed the difference between X1Mats and the competition. We truly appreciate your patience, your collaboration on the trunk mat, and your kind words for Chris; he’ll be thrilled to hear them! Thank you for trusting X1Mats; we’re committed to making your next experience worthy of that fifth star ⭐️ -The X1Mats Team

Response from X1Mats· Oct 15, 2025

Hello Sandra, We’re truly sorry to hear about your frustration, and we’d like to provide full clarity on your order and the situation you mentioned. Our records show that every time you reached out, our team responded promptly and provided updates regarding your shipment. The delay you experienced was not caused by X1Mats, but by a temporary U.S. Customs tariff hold that affected multiple import shipments at that time. This was not a “workaround” or test; it was a government-imposed trade regulation that temporarily paused the release of goods until clearance was approved. We also explained this during our phone conversation, and our customer service representative communicated that your mats were already completed and ready to ship pending customs clearance. Unfortunately, once a dispute was filed through your bank, the order was automatically classified as canceled, and the shipment was retrieved per standard protocol. Please rest assured: X1Mats does not “hold” customer orders. We have been in business for over 5 years, delivering premium, custom-made car mats to thousands of satisfied customers worldwide. We operate transparently, and no part of this process was intended to deceive or delay your order. The tariff situation has since been fully resolved, and future customers will no longer be affected by these government-imposed fees or delays. We’re sorry for the inconvenience caused by factors outside our control, but we appreciate your understanding as we navigated an unexpected regulation change. -The X1Mats Team

Response from X1Mats· Oct 15, 2025

Hello Rob, Thanks so much! We love hearing that you’re happy with the fit and quality; that’s exactly what we aim for every time. Sounds like your ride just got a serious upgrade -The X1Mats Team

Response from X1Mats· Oct 15, 2025

Hello Kyle, Thank you for your feedback. We’ve reviewed your order details and wanted to clarify that your custom mats were shipped and successfully delivered shortly after this review was posted. Our team had been in regular contact via email and phone throughout your order process, providing updates as your mats moved through production and quality checks. We also sent your invoice and shipping confirmation as part of our standard procedure. We completely understand that waiting can be frustrating, especially when you’re excited to receive a custom-made product. However, please know that every X1Mats order is crafted to fit the exact specifications of each vehicle, which can extend production time, especially during peak demand periods. We’re glad to see your order has now been fulfilled and hope you’re enjoying your new mats! X1Mats has been proudly serving customers worldwide for over 5 years, and we’re committed to transparency, quality, and responsive communication, even when production times take longer than expected. -The X1Mats Team