Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
300 reviews
X1MatsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.
X1Mats (x1mats.com) has 300 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 13 reviews with 4 stars · Clear filters
The quality of the mats is awesome and the services for keeping me updated on the mats was good because at some points there was a shortage on the materials that was used for my orders but they offered me more options and they kept me updated by call or email. Thanks drake for taking care of me. Can’t wait for the next order
By Hugo T.
I had ordered seat covers and mats from this company, and even though it took a few months to ship out it was well worth the wait. Everyone who sees the car said that the quality is really good and my car looks good!! 🤩🤩🤩🤩
By Rachel G.
Response from X1Mats· Feb 20, 2026
Hello Rachel, Thank you so much for this thoughtful review! 🤍 We know there was a bit of a wait, and we truly appreciate your patience. Custom work takes time, but we’re so happy to hear it was worth it in the end. Hearing that everyone compliments your car and notices the quality? That’s exactly why we do what we do. 🤩 We’ll gladly take the 4 stars, and we’ll work hard to earn that 5th one next time. 😉✨ - The X1Mats Team
This would be a 5 star review if my order had met the expected shipping date. Order was touchy from the start, from constant delays to dodgy phone calls. Ordered my mats for my B9 RS5 Coupe June 4th and was told I’d receive them by July 4th. I finally received my mats on 9/28/25 but the order was incomplete missing my rear trunk mat. I was told they didn’t have the proper measurements to fulfil my order unfortunately. Which frustrated me, as it would anyone else, but Chris reached out to me and did everything RIGHT to make me a returning customer! I do wish the fabrication team would coordinate better to the customer service team so I could’ve been kept up to date throughout the entire order process. However once I took possession of the matts I was pleasantly surprised with Quality and Durability! Compared to “Car Mats Customs” and competitors the quality of these mats KNOCKS them out the park for damn near the same price! A bit unfortunate that I didn’t receive my trunk mats but Chris is now working in collaboration with me to provide him with specific measurements to have it shipped out with my next order. Shout out to you Chris for your superb customer service!
By Marky R.
Response from X1Mats· Oct 15, 2025
Hello Marky, We can’t thank you enough for this thoughtful and detailed review, and for recognizing both the quality of our mats and Chris’s efforts! We completely understand your frustration with the delays and communication gaps, especially when you were so excited to receive your custom set for your RS5 Coupe. Producing precision-fitted mats sometimes takes longer than expected when exact measurements aren’t available, but we know that shouldn’t come at the cost of smooth communication. We’re already working on tightening coordination between our fabrication and customer service teams to make sure updates flow faster and clearer moving forward. That said, we’re thrilled to hear that once your mats arrived, the craftsmanship, fit, and durability exceeded expectations and that you noticed the difference between X1Mats and the competition. We truly appreciate your patience, your collaboration on the trunk mat, and your kind words for Chris; he’ll be thrilled to hear them! Thank you for trusting X1Mats; we’re committed to making your next experience worthy of that fifth star ⭐️ -The X1Mats Team
X1Mats seat covers were very well made. Beautiful design and craftsmanship. Support was timely and responsive with comments and helpful input. This was the most enjoyable and pleasant aspect of the whole experience. Only concern would be the fitment process. This was not just a "pull over and pull down" excise. This required stripping off OEM covers and applying quite a bit of pressure to compact the fairing inward, on the top portion of seats, to get the martial in place. Drake from X1Mats was a true professional, top notch. I would buy from them again.
By customer
Great mats and great service
By Moises R.
Response from X1Mats· Feb 20, 2025
Thank you very much) Drive Safe, X1Mats
Update Nov 15 2024 Got a call from a professional young person. They stated that they will be sending me a replacement ASAP. This person stated that it was obvious that fabrication made a mistake. Will update again if and when I receive the replacement/s. Bought two sets: first was gray leather, fit perfect but gray was way to light.. pics appear darker, either way my mistake. Second were black with red stitching. Everything fit except drivers side front. Appears that it was cut incorrectly and doesn’t reach plastic to place insert. Have photos and video . It’s been a month now and keep getting g run around even after I sent video and photo. They look great but doesn’t seem they are willing to accept they made a mistake and are not willing to make up for it. Buyer beware. If they don’t fit right you’re stuck with them. They get 2 stars instead of just 1 because the leather is good quality
By Kraig S.
Response from X1Mats· Nov 15, 2024
Thank you for taking the time to leave your feedback and for being a loyal customer. We truly appreciate your trust in us and your repeated purchases, and we regret that this experience has not met your expectations. We understand how frustrating this situation has been for you. Our team has already tried to reach out to you yesterday and will attempt to contact you again today. Resolving this matter promptly is our priority. While our mats are custom-made and tailored to fit, minor issues can occasionally arise, especially with certain car models that have slight variations. Your satisfaction is essential to us, so we are committed to ensuring that any problem is fully resolved. It's true that investigating whether an issue is due to manufacturing or installation can take some time, as our production team needs to verify the specifics. In many cases (about 8 out of 10), the issue stems from the installation, which is why sending a replacement set without understanding the cause wouldn't fully solve the problem. However, when a genuine manufacturing issue is confirmed, we stand by our product and will always make it right. We appreciate your patience and the information you've provided, including photos and videos. This helps us understand and resolve the issue more efficiently. Please know that your satisfaction is vital to us, and we will work with you to find a solution. Thank you again for your continued support and feedback. We hope to regain your full confidence and ensure you’re satisfied with your purchase. Drive Safe, X1Mats
Recently purchased for my Tesla Model S. They are durable and easy to clean. I love that they are so robust. I am only waiting for them to get worn in some as they make some squeaking noise still when the seats adjust. These were well worth it.
By philip S.
Response from X1Mats· Feb 29, 2024
Hey there! Thanks for sharing your Tesla Model S experience with our mats! We're thrilled you find them durable and easy to clean. As for the squeaking, it should ease with time. Your satisfaction is our priority, and we're honored you chose us. If you need anything else, just let us know! Cheers, F1Mats Family
I’m completely happy with my project ever since i bought it for my car great material
By Sebastien C.
Response from X1Mats· Feb 29, 2024
Hello Sebastien, Thats awesome! Thanks for the feedback. We're happy that we met your expectations. We look forward to doing business with you again in the future! If anything comes up, give us a shout, we're here to assist. Cheers, F1Mats Family
