WyzeReviews of wyze.com

Response from Wyze· Oct 13, 2026

Hi Mz O, Thank you for the 5-star review! We’re glad your support experience was smooth from start to finish, with no unnecessary transfers or disconnects. We’re especially happy to hear that our agent was patient and helpful and that your issue was resolved promptly. We truly appreciate your thoughtful feedback and support! Thanks for choosing Wyze!

Response from Wyze· Oct 13, 2026

Hi Eddie, Thank you for the 5-star review! We’re glad our support team was able to resolve your ticket promptly and keep you informed throughout the process. We truly appreciate your kind words about our customer service. Thanks for choosing Wyze!

Response from Wyze· Oct 12, 2026

Hi James, Thanks for the 4-star review, and we’re glad to hear your new Wyze Bulb Cam and Wyze Lock Bolt v2 are working well in the Wyze app. One important distinction is that Wyze Web View is designed for compatible camera live streams and Events. The Wyze Bulb Cam is supported there, but the Lock Bolt v2 is managed through the Wyze app and is not listed as a Web View device. That’s why you can see and operate the lock on your phone without seeing it on the Wyze website. We also appreciate the feedback about the chatbot. It should have recognized that you were asking about the difference between mobile-app support and Web View.

Response from Wyze· Oct 13, 2026

Hi Johnnye, Thank you for the 5-star review! We’re glad to hear that our representative provided knowledgeable and respectful service. We truly appreciate your kind words and support. Thanks for choosing Wyze!

Response from Wyze· Oct 13, 2026

Hi Steve, Thank you for the 5-star review and for being part of Wyze for the past four years! We’re thrilled to hear that your cameras and support experience have been reliable, and that you successfully installed seven cameras for personal use and twelve for your community. Your recommendation means a great deal to us. We truly appreciate your continued support and referrals to your friends, family, and community. Thanks for choosing Wyze!

Response from Wyze· Oct 13, 2026

Hi Fred, Thank you for the 5-star review! We’re thrilled to hear that Angel patiently guided you through the connection process and taught you what you needed to get everything resolved. We’ll be sure to share your kind words with Angel, “10 stars” is wonderful feedback! Thanks for choosing Wyze!

Response from Wyze· Oct 13, 2026

Hi Morris, Thank you for the 5-star review! We’re thrilled to hear that our team helped get your Wyze Solar Cam Pan 2K up and running in under 30 minutes. We’ll be sure to share your kind words with the support team, your recognition of their patience, helpfulness, and thoroughness means a lot. Thanks for choosing Wyze!

Response from Wyze· Oct 12, 2026

Hi Yvonne, We’re sorry for the confusion and frustration caused by the unexpected $5.99 charge. Because your Cam Plus plan was purchased through the Wyze app, it was an in-app purchase processed through Apple. Apple manages the billing, cancellation status, and refund process for these subscriptions; Wyze does not have access to Apple’s billing records or the ability to issue refunds or restore time after Apple changes the subscription. When an in-app subscription is canceled, it is normally intended to remain active through the end of the paid period and not renew. However, a refund or other subscription change processed by Apple can affect the subscription status and access shown on the account. We understand this is not the experience you expected, and we’re sorry we didn’t make the distinction between Wyze services and Apple billing clearer.