A nightmare on first time placing an order… and the last!
First placing order the item i selected (for large dogs) somehow processed into the order (even though I verified the size and all before I hit submit) as a small dog dose. Then after waiting 3 days more than the expected date, when I checked the tracking indicated that the item got damaged during transit and someone in one of the warehouses returned it. Today I wrote a 3rd email because I was getting an email from you saying that the item was delivered, even though I contacted you for the second time about the item being returned. Customer service was polite and professional but there is some serious issues with the way your information is processed.
By Gabriel S.
Response from Wuffes· Jun 26, 2026
We are very sorry this happened and for all the confusion and delay. This is not the experience we want anyone to have. Please send us an email at [email protected] so we can look into your case right away and fix everything properly. Veronica at Wuffes